Field Account Manager - Hybrid in Washington or Oregon

UnitedHealth Group • United States, United States • 2d ago

Requisition number: 2361534

Job category: Account Management

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

If you are located within a commutable distance to our Washington or Oregon office, you will have the flexibility to work a hybrid schedule as you take on some tough challenges.

Primary Responsibilities:

Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations

Develop and maintain solid relationships with internal partners in Centralized Service Team to manage customer service experience

Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required

Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends

Train customers on eServices and eCR Reporting

Expand customer expertise and reliance on eTools to drive usage and adoption

Maintain and provide customer information to the SAE/Analyst on service trends, myUnitedHealthcare adoption, eServices adoption, eCR adoption, wellness initiatives, and improvement opportunities, etc.

Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps

Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support SAE/AE

Establish and maintain solid and appropriate relationships with customers to maintain persistency

Establish and maintain Broker/Consultant relationship as needed, but primarily with customer

Coordinate ordering of enrollment materials/directories for customers

Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization

Coordinate implementation activities such as processing transitional care cases

Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)

Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer @type/size)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Hold insurance license as required by law or obtain upon hire or obtain within 60 days

2+ years of experience with sales, account management or implementation in the insurance industry (i.e., medical, dental, vision, life only)

Access to reliable transportation & valid US driver's license

Preferred Qualifications:

Bachelor's degree

2+ years of proficiency in Microsoft Word, Excel, PowerPoint, and UnitedHealth Care eTools

2+ years of experience using communications and interpersonal skills

Experience conducting open enrollment meetings

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.