Branch Manager IV

Eastern Bank • Lowell, MA • 2h ago

Hiring Range: $85,665 - $140,736

The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

In a Retail bank branch, proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.

Responsible for the overall management of a large banking office, typically defined as having over $100 million in deposits and/or a staffing complement of 10.0 or more FTE. An office of this size typically has a senior assistant manager who assumes responsibility for managing the daily sales activities of the platform staff toward achievement of their personal sales objectives, as well as established branch goals, however, the branch manager assumes ultimate responsibility for the success of these endeavors. Through tested techniques, directly engages the branch's management team and platform staff in sales and service coaching sessions.

With a focus on building commercial relationships, conducts business development activities to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit.

Takes a lead role among peers in project management, regional sales and service events, general management, and/or divisional initiatives as requested by Regional Manager

Promotes Eastern Bank through taking on leadership roles in community organizations (i.e. Chamber of Commerce, Rotary, etc.), city/town events, local business networks, etc.

Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self.

Effecively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.

Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.

Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.

Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff.

Expected to have / gain full understanding of the teller function.

Balancing policy and procedure with appropriate judgement, independently makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc.

Qualifications:

Strong problem resolution skills and leadership ability

Leads by example and inspire confidence, respect, loyalty and ensures a positive team environment among staff.

Basic business acumen and professionalism is a must.

The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Demonstrated ability to generate sales excitement.

Ability to build relationships and strong alliances across the organization is crucial.

Ability to develop branch staff through observational coaching sessions, joint sales calls, where applicable, defined sales activities, etc.

Must have the ability to quickly adapt and be a change agent.

Must be able to quickly learn all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division's management team.

Must understand the "big picture" in banking - e.g., answers to questions like: How does a bank make money? What makes a product profitable?

Bachelor's Degree or equivalent combination of training and experience required.

5+ years of management experience and proven leadership capabilities required, preferably in a retail banking environment.

Must have a history of solid sales, service, and management successes.

Working Conditions:

Incumbent may be required to attend a "banking school" program like those offered through the Consumer Bankers Association

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Similar Jobs

Department Manager, Architecture Analysis

The MITRE Corporation • Bedford, MA • 40min ago

Management & Administrative

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-t...

40min ago

Go to Apply

Account Manager I- Desk Based Sales

Lumen • Boston, MA • 2h ago

Management & Administrative

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

2h ago

Go to Apply

Senior Administrative Assistant (Boston, MA)

M&T Bank • Boston, MA • 3h ago

Management & Administrative

Overview: We are seeking a highly organized, proactive, and career-driven Senior Administrative Assistant to provide exceptional support to two Executive Vice Presidents. This role goes beyond traditional administrative...

3h ago

Go to Apply

Administrative Assistant V

MIT Lincoln Laboratory • Lexington, MA • 3h ago

Management & Administrative

Position Description The Contracting Services Department Logistics Team is seeking an Administrative Assistant to perform a wide variety of daily administrative support tasks. These include: sourcing, obtaining quotes, a...

3h ago

Go to Apply

Marketing & Events Manager

South Middlesex Opportunity Council • Framingham, MA • 3h ago

Management & Administrative

Full Time Professional 7 Bishop Street, Framingham, MA, Framingham, MA, US Salary Range: $75,000.00 To $80,000.00 Annually Summary: The Marketing & Events Manager (MEM) advances SMOC's mission by leading and executin...

3h ago

Go to Apply

Intercollegiate Scheduling & Athletic Operations Coordinator/Head Coach

State of Massachusetts • Salem, MA • 3h ago

Management & Administrative

DO NOT APPLY ON MASSCAREERS. Applications submitted on MassCareers will not be considered. Applicants must apply on the_Salem State Career site_to be considered. Overview The Salem State University Athletics Department i...

3h ago

Go to Apply

Security Officer State Site

Allied Universal • Concord, MA • 3h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

3h ago

Go to Apply

Customer Marketing Manager

Wolters Kluwer • Boston, MA • 3h ago

Management & Administrative

About the Role We are seeking a strategic and results-driven Customer Marketing Manager to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value. This role sits at the intersection of m...

3h ago

Go to Apply

Customer Marketing Manager

Wolters Kluwer • Waltham, MA • 3h ago

Management & Administrative

3h ago

Go to Apply

Procurement Support Specialist, Learning and Development Division

State of Massachusetts • Boston, MA • 3h ago

Management & Administrative

About the Office of the Inspector General (OIG) The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an independent state agency cha...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)