Job Overview:
Oversee the execution of banquet events to ensure superior guest service, operational excellence, and maximum profitability. Ensure all banquet functions are set up and serviced according to guest expectations, banquet event orders, brand standards, and hotel procedures. Maintain quality, service, safety, and compliance standards in accordance with federal, state, and local regulations.
Duties and Responsibilities:
Manage the day-to-day activities of the banquet operation, including scheduling, assigning work, and ensuring proper shift coverage.
Ensure banquet rooms, table set-ups, buffet stations, receptions, coffee breaks, and service areas are properly prepared, clean, attractive, and aligned with banquet event orders.
Conduct pre-function meetings with banquet colleagues and review all event details, service expectations, timing, and special requests.
Coordinate with Culinary, Catering, Sales, Stewarding, Housekeeping, Engineering, AV, and other departments to ensure successful event execution.
Greet clients and guests, respond to requests or concerns promptly and professionally, and ensure appropriate service recovery when needed.
Review guest checks with clients after functions and obtain required signatures.
Ensure all banquet colleagues are properly trained and have the tools, equipment, and supplies needed to perform their duties effectively.
Monitor banquet inventory, equipment, supplies, linen, glassware, and uniforms to ensure proper storage, usage, par levels, and replenishment.
Assist in controlling departmental labor, expenses, and operating costs while supporting budget and profitability goals.
Ensure banquet facilities and equipment are maintained, cleaned, properly stocked, and prepared for upcoming business volumes.
Communicate and enforce hotel policies, safety standards, service procedures, and departmental expectations.
Recommend or initiate staffing-related actions, including coaching, counseling, disciplinary action, and performance feedback, in accordance with company policies.
Promote teamwork and quality service through daily communication and coordination with internal departments and external contacts.
May assist banquet colleagues during peak periods, handle incoming/outgoing boxes or exhibit materials, and serve as Manager on Duty as needed.
Accountability:
This role supervises banquet colleagues in a full-service, luxury hotel environment with high-volume banquet and event operations. The Head Banquets Manager may oversee subordinate supervisors and is responsible for ensuring smooth execution of assigned banquet functions while maintaining guest satisfaction, service standards, and operational efficiency.
Qualifications and Requirements:
High school diploma or equivalent required. Some college or formal training in food and beverage operations preferred. Minimum of 3 years of experience in banquets or food and beverage operations, including at least 1 year of supervisory experience, or an equivalent combination of education and experience. Previous experience in a union environment and/or New York Collective Bargaining Agreement environment preferred. Must speak fluent English. California Department of Health Food Handler Certification required.
Physical Requirements:
Carrying or lifting items weighing up to 50 pounds
Moving throughout banquet and function areas
Handling objects and equipment
Bending, stooping, and kneeling
Other Requirements:
Strong communication, leadership, organizational, and problem-solving skills
Ability to interact professionally with guests, colleagues, vendors, and third parties
Ability to read and interpret banquet event orders, reports, schedules, and instructions
Basic mathematical skills, including budgeting, labor, percentages, variances, and profit/loss concepts
Alcohol awareness certification and/or food handler permit as required by local or state regulations
Must be available to work nights, weekends, and holidays as business needs require
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?
The salary range for this role is $85,000 - $90,000 annual.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
