INFORMATION TECHNOLOGY TECHNICAL SUPPORT SUPERVISOR
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INFORMATION TECHNOLOGY TECHNICAL SUPPORT SUPERVISOR
Salary
$95,415.36 - $128,582.16 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
J2548C
Department
SHERIFF
Opening Date
06/01/2026
Closing Date
6/15/2026 5:00 PM Pacific
Description
Benefits
Questions
Position/Program Information
TYPE OF RECRUITMENT:
We encourage applications from everyone!
FILING PERIOD:
We will be accepting online applications from Tuesday, June 2, 2026, at 8:00 A.M. (PT) until Monday, June 15, 2026, 5:00 P.M. (PT).
All applications must be receivedbefore5:00 P.M. (PT) on Monday, June 15, 2026, to be accepted.
EXAM NUMBER:
J2548C
Check Out Our Outstanding Benefits:
Los Angeles County offers one of the strongest public-sector benefits packages in the nation: https://hr.lacounty.gov/benefits/
Why work for us?
With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more.
We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.
Essential Job Functions
Supervises an information technology technical support team.
Provides work direction and guidance to information technology technical support team members.
Provides assistance to information technology support team members.
Monitors the performance of, provides performance feedback to, and handles performance-related issues involving, each information technology technical support team member.
Mentors and trains information technology support team members.
Determines work schedules for information technology support team members.
Provides customer service to users who have technical issues with information technology hardware and software.
Troubleshoots technical issues with information technology hardware and software.
Identifies issues with information technology hardware and software that should be forwarded to an information technology specialist or service provider.
Stays current on changing information technology hardware and software.
For more information, please view the Classification Specification: Information Technology Technical Support Supervisor (https://www.governmentjobs.com/careers/lacounty/classspecs/newprint/1066293)
Requirements
REQUIREMENTS TO QUALIFY
OPTION I: Three (3) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization; one (1) year of whichMUSThave been in a highly responsible capacityat the level ofLos Angeles County's class of Senior Information Technology Technical Support Analyst (https://www.governmentjobs.com/careers/lacounty/classspecs/newprint/1064274) *.
OPTION II:Four (4) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software in a help desk/desktop support role with a minimum of two (2) years as a senior or lead working in an enterprise corporate environment***.
LICENSE
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION
*A centralized Information Technology (IT) organization is defined as a structure which is under the direction or guidance of a chief Information Technology official for the department or major organizational unit, and is responsible for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit.
**You may still qualify even if your job title isn't exactly the same as the ones listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.
Experience at the level of Los Angeles County's class ofSenior Information Technology Technical Support Analyst is defined as under direction provides comprehensive/complex technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications; lead other IT support staff, as required.
For a full description of the Class Specification of Los Angeles County's Senior Information Technology Technical Support Analyst (https://www.governmentjobs.com/careers/lacounty/classspecs/newprint/1064274) **, please click the hyperlink on the job title and review the Class Specification, or go to the Department of Human Resources website https://hr.lacounty.gov/ and @type in the job title or item number under the "FIND JOB DESCRIPTIONS" search box.
SUPPLEMENTAL QUESTIONNAIRE
As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be used as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait three (3) months from the date of the disqualification in order to reapply.
Additional Information
EXAMINATION CONTENT
This examination will consist of a computerized multiple-choice test weighted 100% assessing:
Operation Management Skills
Supervisory Skills
Ability to Learn on the Job
Listening Skills
Verbal Communication Skills
Customer Service Skills
Problem-solving Skills
Knowledge of Computer, Networks, Hardware, and Software
MULTIPLE-CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST.
TESTING ACCOMMODATION
If you require an accommodation to fairly compete in any part of the examination process, you will be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. Please note, you will be contacted at a later time by a Sheriff's Department representative that will guide you through the process. You will be provided with an initial deadline to submit documentation. Failure to submit the required documentation by the deadline will delay your participation in the examination process and consideration for initial placement on the eligible list.
TEST PREPARATION
DHR provides study guides and other test preparation resources to help applicants prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.
Various information can be found at https://hr.lacounty.gov/job-search-toolkit/ . The section dedicated to test preparation is "Employment Test Assistance."
VETERAN'S CREDIT
If you are a veteran, you may be eligible for veteran's credit, which is an additional 10% of the total points added to a passing score. We will need a copy of yourform DD214to review, so please include that with your application or email it to sheriffexamsunit@lasd.org as soon as possible, so if you are eligible for veteran's credit, we can include it before the list is available.
ELIGIBILITY AND VACANCY INFORMATION
The names of applicants receiving a passing grade in the examination will be placed on the eligible list in the order of their group for a period of six (6) months from the date of promulgation.
The list of successful applicants developed from this exam will be used to fill vacancies within the Los Angeles County Sheriff's Department, Technology and Support Division, Data Systems Bureau.
SPECIAL INFORMATION
SUCCESSFUL APPLICANTS MUST COMPLETE A THOROUGH BACKGROUND INVESTIGATION, INCLUDING FINGERPRINT SEARCH. Examples of disqualifying factors include: Any felony convictions; job related misdemeanor convictions; certain serious traffic convictions or patterns of traffic violations (3 moving violations in one year; failure to appear; at fault accidents; suspended license; driving under the influence); poor credit history; poor employment history; substance abuse; anyone on probation.
ZERO TOLERANCE POLICY IF HIRED
The Los Angeles County Sheriff's Department (Department) has a"zero tolerance" policy for its employees for the following:
use of narcotics, controlled substances, and/or prescription drugs without a prescription.
Any employee found in violation of this policy will be subject to discharge.
AVAILABLE SHIFT: Any Shift
APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS, WEEKENDS, AND HOLIDAYS.
APPLICATION AND FILING INFORMATION
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates. Your application and supplemental questionnaire must be submitted electronicallybefore 5:00 P.M., PT, on Monday, June 15, 2026.
Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or Class Specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application, so it is required that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
cwhwang@lasd.org
noreply@governmentjobs.com
info@governmentjobs.com
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
NO APPLICATIONS WILL BE ACCEPTED OUTSIDE OF THE OFFICIAL APPLICATION FILING PERIOD, NO EXCEPTIONS.
TO ENSURE THAT YOUR APPLICATION HAS BEEN SUCCESSFULLY SUBMITTED, YOU MUST HAVE RECEIVED A CONFIRMATION EMAIL AS VERIFICATION.
SOCIAL SECURITY NUMBER:
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID, EMAIL, AND PASSWORD:
All applicants must file their application using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213) 229-1621
Tele@type Phone: (213) 626-0251
Department Contact Name: Professional Examinations Unit
Department Contact Phone: (323) 526-5611
Department Contact Email: sheriffexamsunit@lasd.org
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone tele@type equipment may leave messages by calling the tele@type phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.
Veteran's Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran's credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\PPG\115.pdf
Revised September 2025
For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)
01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.CHECK YOUR ANSWERS CAREFULLY.Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience. Be as specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. UtilizingVERBIAGEfrom Class Specification including the listed Examples of Duties and/or Essential Job Functions serving as your description of dutiesWILL NOTbe sufficient to demonstrate that you meet the requirements. Doing so may result in anINCOMPLETE RESPONSE AND NO CREDIT WILL BE AWARDED.All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.
Yes, I understand the above information.
02
Which of the following best describes your experience installing, configuring, testing, troubleshooting, and repairing client computing devices or software, in a centralized Informational Technology organization?
A centralized Information Technology (IT) organization is defined as a structure which is under the direction or guidance of a chief Information Technology official for the department or major organizational unit, and is responsible for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit.
Not Applicable
Less than one year
One (1) year, but less than two
Two (2) years, but less than three
Three (3) years or more
03
DESCRIBE YOUR EXPERIENCE:Installing, configuring, testing, troubleshooting, and repairing client computing devices or software, in a centralized Information Technology organization.
NOTE: Foreach experience, please indicate the following information:
Name of Employer
Position/Title Held
Date From: (MM/DD/YYYY) - Date To: (MM/DD/YYYY)
Describe Experience in Detail
If you do not have any experience in this area, please @type, "DOES NOT APPLY." Failure to provide ALL the requested information above may result in disqualification of your application. (Also, you must indicate your experience on your APPLICATION.)
04
Which of the following best describes your experience in a highly responsible capacityat the level ofLos Angeles County's class of Senior Information Technology Technical Support Analyst?
Experience at the level of Los Angeles County's class ofSenior Information Technology Technical Support Analystis defined as under direction provides comprehensive/complex technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications; lead other IT support staff, as required.
You may still qualify even if your job title isn't exactly the same as the one listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.
Not Applicable
Six (6) months but less than one year
One (1) year or more
05
DESCRIBE YOUR EXPERIENCE: In a highly responsible capacityat the level ofLos Angeles County's class of Senior Information Technology Technical Support Analyst.
NOTE: Foreach experience, please indicate the following information:
Name of Employer
Position/Title Held
Date From: (MM/DD/YYYY) - Date To: (MM/DD/YYYY)
Describe Experience in Detail
If you do not have any experience in this area, please @type, "DOES NOT APPLY." Failure to provide ALL the requested information above may result in disqualification of your application. (Also, you must indicate your experience on your APPLICATION.)
06
Which of the following best describes your experience installing, configuring, testing, troubleshooting, and repairing client computing devices or software in a help desk/desktop support role?
Not Applicable
Less than one year
One (1) year, but less than two
Two (2) years, but less than three
Three (3) years, but less than four
Four (4) years or more
07
DESCRIBE YOUR EXPERIENCE:Installing, configuring, testing, troubleshooting, and repairing client computing devices or software in a help desk/desktop support role.
NOTE: Foreach experience, please indicate the following information:
Name of Employer
Position/Title Held
Date From: (MM/DD/YYYY) - Date To: (MM/DD/YYYY)
Describe Experience in Detail
If you do not have any experience in this area, please @type, "DOES NOT APPLY." Failure to provide ALL the requested information above may result in disqualification of your application. (Also, you must indicate your experience on your APPLICATION.)
08
Which of the following best describes your experience as a senior or lead working in an enterprise corporate environment?
Enterprise Corporate Environment is defined as a large, complex business organization, usually with tens of thousands to hundreds of thousands of employees, has multiple locations, divisions, subsidiaries, substantial revenues, and global or national scale operations.
Not Applicable
Less than one year
One (1) year, but less than two
Two (2) years or more
09
DESCRIBE YOUR EXPERIENCE:As a senior or lead working in an enterprise corporate environment.
NOTE: Foreach experience, please indicate the following information:
Name of Employer
Position/Title Held
Date From: (MM/DD/YYYY) - Date To: (MM/DD/YYYY)
Describe Experience in Detail
If you do not have any experience in this area, please @type, "DOES NOT APPLY." Failure to provide ALL the requested information above may result in disqualification of your application. (Also, you must indicate your experience on your APPLICATION.)
10
Do you require a reasonable accommodation to complete any part of the examination process? In order to be considered for the initial promulgation, make sure to submit all required documentation by the initial deadline. Submitting the required documentation past the given deadline will delay your participation in the examination process and consideration for placement on the initial eligible list.
Yes, I will require a reasonable accommodation to complete any part of the examination process, and I understand the above information and instructions.
No, I do not require a reasonable accommodation to complete any part of the examination process.
11
Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notifications to be a valid reason for a late test administration or re-scheduling.
Yes, I understand the above information.
12
How did you learn about this position?
Personal referral from someone other than a County Employee
County Employee
Los Angeles County Government Job website
Social Media (Instagram)
Social Media (Facebook)
Linkedin
County Job Hotline
Job Fair
13
WARNING: This pre-investigative questionnaire is part of the background investigation. It is used to determine an applicant's suitability for service within the Los Angeles County Sheriff's Department (LASD). All information provided is considered confidential. A candidate's information will only be disclosed to an assigned background investigator if he/she is deemed suitable for the job based on the Los Angeles County Sheriff's Department hiring guidelines. Answer the following questions honestly and thoroughly, as your responses will be used to determine whether or not you can proceed with the hiring process. Your responses to the following questions will be subject to verification.
Do you understand this information?
Yes, I understand the above information and instructions.
14
The Los Angeles County Sheriff's Department (Department) has a "zero tolerance" policy for its employees for the following: Use of narcotics, controlled substances, and/or prescription drugs without a prescription. Any employee found in violation of this policy will be subject to discharge.
Yes. If employed by the Department, I agree to abide by the zero tolerance policy on the use of narcotics, controlled substances, and/or prescription drugs without a prescription.
15
The Los Angeles Sheriff's Department (LASD) employees must adhere to the department's policies regarding appearance. Hair should be clean and well groomed. Tattoos upon the neck, face or head are prohibited. Beards are not allowed for employees who wear any @type of uniform; mustaches must be trimmed and neat; jewelry must be minimally observable. A uniform or professional attire is required while on duty. Are you willing to comply with all the grooming, appearance policies, procedures, and standards of the LASD?
Yes, I am willing to comply with all the grooming, appearance policies, procedures, and standards of the LASD.
16
Do you understand you will be subject to a thorough background investigation and a medical examination, if applicable?
Yes, I understand I will be subject to a thorough background investigation and a medical examination, if applicable.
17
Are you currently on criminal probation?
No
Yes
18
Are you currently on criminal parole?
No
Yes
19
Have you ever been convicted for driving under the influence (DUI) of alcohol or drugs or any DUI-related crimes? If "yes", when was the last incident/arrest date?
No
Yes; within 1 year
Yes; more than 1 year ago, but less than 2 years
Yes; more than 2 years ago, but less than 3 years
Yes; more than 3 years ago, but less than 4 years
Yes; more than 4 years ago
20
Have you ever used any illegal drug (methamphetamine, heroin, speed, cocaine, ecstasy, PCP, hallucinogens, etc.) OTHER than marijuana? If "yes", when was the last time?
No
Yes; within the last 12 months
Yes; more than 1 year ago, but less than 2 years
Yes; more than 2 years ago, but less than 3 years
Yes; more than 3 years ago, but less than 4 years
Yes; more than 4 years ago
21
Have you ever used methamphetamine? If "yes", how many times?
No
Yes; 1 to 9 times
Yes; 10 to 19 times
Yes; 20 to 30 times
Yes; 31 or more times
22
Have you ever used heroin? If "yes", how many times?
No
Yes; 1 to 9 times
Yes; 10 to 19 times
Yes; 20 to 29 times
Yes; 30 or more times
23
Have you ever used speed? If "yes", how many times?
No
Yes; 1 to 9 times
Yes; 10 to 19 times
Yes; 20 to 30 times
Yes; 31 or more times
24
Have you ever used cocaine? If "yes", how many times?
No
Yes; 1 to 9 times
Yes; 10 to 19 times
Yes; 20 to 30 times
Yes; 31 or more times
25
Have you ever used ecstasy? If "yes", how many times?
No
Yes; 1 to 9 times
Yes; 10 to 19 times
Yes; 20 to 30 times
Yes; 31 or more times
26
Have you ever used PCP? If "yes", how many times?
No
Yes; 1 to 9 times
Yes; 10 to 19 times
Yes; 20 to 29 times
Yes; 30 or more times
27
Have you ever used hallucinogens? If "yes", how many times?
No
Yes; 1 to 9 times
Yes; 10 to 19 times
Yes; 20 to 30 times
Yes; 31 or more times
28
By answering the previous questions, you acknowledge that any false statements or omissions in this questionnaire will cause you to be disqualified, removed from an eligibility list, or be cause for immediate dismissal, if any appointment is or will be made at a later time.
Yes
Required Question
Employer
County of Los Angeles
Address
**
Los Angeles, California, 90010
Website
http://hr.lacounty.gov
Please verify your email addressVerify Email
