Residential Account Manager

TruStile • Denver, CO • 1h ago

Denver, CO (http://maps.google.com/maps?q=1111+E+71st+Ave+Denver+CO+USA+80229-6820)

Description

TruStile Doors, a national manufacturer of premium architectural doors for residential and commercial markets, is seeking a Residential Account Manager. In this role, you will have primary responsibility for an assigned territory of customers in supporting their quoting, ordering, and warranty process. You'll also be responsible for their overall customer experience with TruStile.

As a Residential Account Manager, you will provide day-to-day support of TruStile's existing customer accounts and will serve as their primary point of contact for quotes, product questions, order processing, customer training, warranties, and general customer support. TruStile Account Managers are responsible for developing, maintaining, and enhancing customer relationships with the goal of becoming a trusted, "go-to" sales contact for customers, as well as providing them instructional guidance on fully utilizing TruStile's customer ordering platform. TruStile account managers are also responsible for developing relationships with the sales territory representatives that they support, to maximize sales effectiveness.

Responsibilities:

Participate in daily "stand-up" meetings designed to track results, share best practice, and set daily priorities within the team structure for optimized customer experience.

Work with direct report manager to baseline, track, and goal set key performance metrics.

Assist direct manager in driving the overall group vision - a culture of collaboration and teamwork across the entire Customer Development team

Train customers to fully leverage the TruQuote tool for their ordering and quoting needs. Drive adoption of TruQuote enhancements as they are released.

Ultimate responsibility for managing assigned customer accounts including developing the account with outside sales and management to meet sales goals and to ensure the highest level of customer satisfaction.

Build and maintain professional relationships with our customers and maintain regular phone contact with them.

Fulfill customer quote requests by gathering information about the opportunity, offering the right alternate options, and selling against the competition to position customers to close the sale.

Accurately write up orders, fill out project information forms and submit them.

Adhere to group process and best practice to ensure order packages are "self-sustaining".

Address customer warranty claims by processing claim paperwork and working with the customer, outside sales reps and management to quickly resolve the claim in a way that maintains the customer relationship.

Performs other duties as assigned by management.

Requirements

You MUST love customer service and interacting with people. It's natural for you to build rapport with others and make new friends easily.

You display a consistent positive attitude, and unwavering commitment to world-class customer service. ?

An excellent communicator, assertive, energetic, highly organized, optimistic and determined to succeed.

You are detail oriented and accurate with your work.

You have good judgement, with the ability to make decisions quickly and discern how to resolve problems by being the customer advocate.

You are lightning fast and accurate when multi-tasking and can remain focused in a very busy, team environment.

Proficient in Microsoft Office products, including Word, Excel, and Outlook

Qualified candidate must have proven track record in an inside sales or customer facing role.

Building products and / or Door Industry experience highly preferred.

Better living with Marvin:

At Marvin, we're driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance, paid time off and paid holidays, and a 401K retirement savings match.

We also support your overall wellness in other meaningful ways. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.

Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of his/her position

Autodesk • Denver, CO • 7h ago

Management & Administrative

Job Requisition ID # 26WD98621 Position Overview Are you enthused by the 'Design & Make' trend or how AI is shaping the higher education? Do you want to enable educators and students to teach and learn the newest too...

7h ago

Go to Apply

Special Education, State Teacher I - Campus at Lookout Mountain Youth Services Center

State of Colorado • Golden, CO • 8h ago

Management & Administrative

Special Education, State Teacher I - Campus at Lookout Mountain Youth Services Center Apply Salary $71,544.00 Annually Location Golden, CO Job Type Full Time Job Number IKA 07419 06/01/2026 Department Colorado Department...

8h ago

Go to Apply

Operations Manager, MultiPro Property Solutions

Valet Living • Denver, CO • 11h ago

Management & Administrative

Lead Operations. Drive Growth. Grow Your Career. Are you an operations expert with a passion for optimizing processes, developing teams, and driving results? Do you thrive in an environment where managing multiple priori...

11h ago

Go to Apply

Administrative Coordinator, Sales/Marketing

Stryker • Greenwood Village, CO • 14h ago

Management & Administrative

Location: 5670 Greenwood Plaza Blvd, Greenwood Village, CO Summary: As the Administrative Coordinator supporting Sales, Marketing, and MedEd leadership, you will provide high-level administrative and operational support...

14h ago

Go to Apply

Senior Software Engineering Manager

Oracle • Denver, CO • 18h ago

Management & Administrative

Job Description Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc. Responsibilities As a director of the software engineering division, you...

18h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Brighton, CO • 23h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)