Assistant Residential Account Manager

Denver, CO (http://maps.google.com/maps?q=1111+E+71st+Ave+Denver+CO+USA+80229-6820)

Description

TruStile Doors has an immediate entry level career opportunity for the role of Assistant Account Manager within the Customer Service organization. The Assistant Account Manager is responsible for managing all inbound requests for our residential & commercial dealer customer base. The Assistant Account Manager provides 1st level customer support to our dealers while downloading all quote and PO requests into TruStile's order entry system and creating claims and warranty cases into the enterprise ERP environment. This position reports directly to the Director, Account Management and is based at our Denver, CO headquarters.

What you will do:

Accurately download dealer requests into the TruStile order entry system

Enter and stage new warranty cases into ERP system

Ensure all documentation is provided and is accurately translated into TruStile Quoting and ERP systems for incoming quote, order, and warranty requests

Answer inbound phone calls and directly from TruStile dealers regarding shipment status, Purchase Orders, and warranty creation

Create and distribute various daily and weekly audit reports to the account management team

Maintain current user base login profiles for TruStile online customer portal

Provide direct support for Account Managers with data entry and PO requests

Coordinate new dealer registration and onboarding

Dealer follow up, including outstanding sales opportunities and pending orders

Shadow the account management team and display consistent growth and progress in learning the role of an Account Manager

Identify and recommend process improvements that drive efficiency and customer satisfaction

Requirements

You are a good fit if you exhibit these qualities:

Passionate about customer interactions and service

Problem Solver

Detail oriented

Experience with Enterprise ERP systems and online customer portals

Attention to Detail · Responds positively to feedback

Loves to learn through observing and listening

Mandatory HS Diploma/GED. College degree preferred.

Friendly and outgoing

Data entry skills and experience

Strong attention to detail

Computer skills to include proficiency in MS Excel and Word

Strong interpersonal skills and a desire to grow professionally.

Your opportunity for better living:

At Marvin, we're driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance , paid time off and paid holidays, and a 401K retirement savings match. We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.

Salary Description

$20 - $23 an hour

TruStile

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Assistant Residential Account Manager