Collector

Veolia North America • Plainfield, IN • 2h ago

The collector calls on delinquent customers to identify root cause of delinquency and establish plans to resolve past due balances.

Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental goals are achieved.

· Presents a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.

· Recommends new strategies regarding departmental procedures and customer payment patterns to ensure goals are reached or exceeded.

· Analyzes portfolios, identifies customers that require placement with third party collections, bankruptcy processes, submits write-off preparation. Customers are only placed with an external agency once internal efforts have been exhausted.

· Evaluates account statuses to initiate credit suspension, pursues action with the customer and Sales to ensure payment. Appraises situations once resolved to potentially reinstate credit terms.

· Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.

· Works with Billing and Customer Service to preemptively ensure that contractual customer requirements are achieved to avoid payment delays.

· Performs other related duties as required or requested.

Qualifications:

Basic Qualifications:

Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or equivalent work experience.

· Minimum of 2 years Business to Business collections.

· Advanced proficiency in Microsoft Excel: pivot tables, VLOOKUP, and other formulas as needed.

Preferred Qualifications:

· Two or more years of experience as a collector or working knowledge of collection policies and procedures.

· Demonstrates learning adaptability regarding customer portals and varying internal programs and systems.

· Demonstrates proficiency in other Microsoft office applications.

· Demonstrates the ability to @type a minimum of 40 wpm.

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