Office Support Specialist I 2026-01380
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Office Support Specialist I 2026-01380
Salary
$21.36 - $23.74 Hourly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Job Number
2026-01380
Department
Wyoming Retirement
Division
Wyoming Retirement
Opening Date
06/01/2026
Closing Date
Continuous
FLSA
Non-Exempt
Job Classification
BAAS05
Description
Benefits
Questions
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
The Office Support Specialist I is the primary front-line representative and one of two main Office Assistants for the Wyoming Retirement System (WRS), providing essential customer service to WRS members and the public. This position manages the front desk, answers phones, handles walk-in inquiries, and determines the correct routing of all communications. Key administrative responsibilities include processing all incoming mail, including contributions to the state pension, and ensuring accurate data entry. Success in this role requires general knowledge of the plans administered by WRS, comprehensive knowledge of each department's policies and procedures, along with the proven ability to exercise independent judgment when appropriate.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457(b) plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE! Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , oryou can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:compensationcalculator.wyo.gov
Clickhere (https://compensationcalculator.wyo.gov/) to view the State of Wyoming Total Compensation Calculator.
Human Resource Contact: Ryan Scheer,ryan.scheer2@wyo.gov,307-777-8570
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
Manages day-to-day operations of the Front Desk Department.
Reviews all incoming correspondence, documents, applications, etc.; initiates replies as appropriate; routes matters requiring action by staff.
Assists staff with mass mailings when necessary and completes special projects for department managers as needed.
Ensures outgoing mail has the proper documentation attached. Main point of contact with Central Mail. Process & review returned mail.
Receives and redirects incoming phone calls, takes messages, and assists WRS members, contractors, and the public.
Responsible for customer service, and answering questions on departmental services and functions.
Ensures the front desk always has coverage and is attended to at all times and assists all walk-ins.
Ask clarifying questions to ensure the correct answer is provided and/or routed correctly and handle customer complaints as needed.
Edit/change names, phone numbers, addresses, and beneficiaries when necessary. Verify member account changes and modifications as needed.
Qualifications
PREFERENCES:
Preference will be given to candidates with front desk/receptionist work experience.
KNOWLEDGE:
Knowledge of administrative and clerical procedures and systems
Excellent customer service skills
Knowledge of proper phone etiquette
Ability to multi-task and work independently
Knowledge of accurate record-keeping
Knowledge and understanding of the agency, and each respective division/program
Experience working with Microsoft Excel, Word, and Google Suite
Knowledge of data entry functions and how to properly utilize database systems.
MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
OR
Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Receptionist office setting.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
Special physical demands are not required to perform the work.
NOTES:
FLSA: Non-exempt
Hiring will be contingent upon the successful passage of a background check.
Supplemental Information
Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
