Account Executive - FACTS- AZ and S. CA

Nelnet • Rocky Hill, CT • 2h ago

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Account Executive is responsible for a designated group of FACTS clients utilizing one or more of FACTS products, Tuition Management and Financial Needs Assessment. This position works collaboratively with other departments (e.g., RVP's, Account Managers) to create client strategy to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, this position is able to also contribute through generating additional revenue opportunities and positive referrals to be used with prospective FACTS clients.

JOB RESPONSIBILITIES:

Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.

Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs.

Meet face to face with each client at least two times per year at school location.

Assist in the coordination of sales and product revisions to existing clients.

Work closely across FACTS Operations and technical teams to resolve client related problems and issues.

Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.

Actively participate in the evaluation of new product client requests

Work closely with technical support to understand the breadth and limitations of the client product solutions.

Leverage relationships to expand FACTS solutions utilized by exiting clients.

Attend trade shows, conference and other events as needed to support client communication and engagement.

Gather competitive information to assist in continually evaluating market position

Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues.

Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

EDUCATION:

Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.

EXPERIENCE:

3-5 years of sales and account management experience.

Background in Private or public education market is a plus.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

Positive, outgoing personality.

Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.

Initiative.

Assertiveness.

Ability and willingness to take ownership.

Flexibility and open-mindedness.

Adept at conflict resolution.

Conscientious and committed with a high level of integrity.

Excellent relationship, sales, and account management skills.

Ability to travel and work remotely from a home office.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

Nelnet

Go to Apply

Share this job

Similar Jobs

Outside Sales Rep

Sila Services • South Windsor, CT • 2h ago

Sales & Marketing

Experienced HVAC Sales Rep - Glasco - South Windsor, CT GLASCO HAS BEEN PROVIDING PROFESSIONAL HEATING AND AIR CONDITIONING SERVICE AND INSTALLATION SINCE 1994. The comfort in our customers home's is our primary concern,...

2h ago

Go to Apply

Outside Sales Representative (Door-to-Door)

GoNetspeed • Hartford, CT • 2h ago

Sales & Marketing

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means commit...

2h ago

Go to Apply

Outside Sales Representative (Door-to-Door)

GoNetspeed • Hamden, CT • 2h ago

Sales & Marketing

2h ago

Go to Apply

Outside Sales Representative (Door-to-Door)

GoNetspeed • Enfield, CT • 2h ago

Sales & Marketing

2h ago

Go to Apply

Outside Sales Representative (Door-to-Door)

GoNetspeed • East Hartford, CT • 2h ago

Sales & Marketing

2h ago

Go to Apply

Outside Sales Representative (Door-to-Door)

GoNetspeed • Bristol, CT • 2h ago

Sales & Marketing

2h ago

Go to Apply

SALES EXECUTIVE

UKG • Hartford, CT • 2h ago

Sales & Marketing

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo...

2h ago

Go to Apply

HVAC Outside Sales Representative

Sila Services • Portland, CT • 2h ago

Sales & Marketing

Outside HVAC Sales Rep - Portland, CT Absolute Air Services, is one of the largest and fastest growing heating, cooling, plumbing, and electrical companies. We are looking for an energetic, dynamic service technician or...

2h ago

Go to Apply

Google (AGBG) Mid Market Sales Account Executive

Accenture • Hartford, CT • 1d ago

Sales & Marketing

WHO WE ARE: A leading partner to the world's major cloud providers, including AWS, Azure, and Google. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to...

1d ago

Go to Apply

Counter Sales - Hartford, CT

Sonepar • Hartford, CT • 2d ago

Sales & Marketing

Counter Sales - Hartford, CT Req ID: 48090 Date: May 30, 2026 Location: Hartford, CT, US, 06114 Company: Sonepar Brand: NorthEast Electrical NorthEast Electrical is looking for a full time Counter Sales Associate to join...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)