Agriculture Product Support Representative I - 1390295500-5894

TSI Incorporated • Auburn, IL • 6h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13505168 Who Are We?

Nestled in the heartland, DICKEY-john is at the center of the agricultural marketplace. With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is proud of our heritage and our contributions. As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI solutions. TSI\'s vision to create a better world by helping to protect people, products and the environment is seen and experienced at all facilities, including our Auburn, Illinois DICKEY-john facility.

Agriculture Product Support Representative I at DICKEY-john

Provides direct customer support for DICKEY-john products. Position requires communication with end producers, distributors, dealers, and OEMs by phone, email, or in person concerning equipment problems. Onsite installation or troubleshooting complex electromechanical systems required. Position performs validation testing on newly developed products and communicates findings. Position requires customer interactions via on-site training or trade shows.

What Will You Do?

Provide pre- and post-sales technical and application advice to

customer, sales personnel, representatives, and distributors via phone, fax, email, and in person.

Perform in-field customer service calls to address customer

satisfaction issues.

Perform custom installations on new products for field testing.

Provide feedback to other internal functions on the performance of

DICKEY-john products in the field.

Maintain log of incoming customer calls.

Follow up with customers to resolve problems.

Travel required for shows and promotions, service training, field

service and service visits with little or no advance notice.

Explain DICKEY-john policies, processes and requirements to

customers as required.

Follow all safety guidelines and report unsafe conditions.

Conduct verification and validation testing of products in

development.

Conduct basic product training sessions for customers and

distributors.

Represent DICKEY-john at industry trade shows. Perform product

demonstrations as required.

Assist end-users and channel partners with product selection and

provide replacement recommendations for obsolete products.

Read, review and proof technical diagrams and manuals as needed.

Repair electronic, hydraulic, and pneumatic systems.

QUALIFICATIONS

Education

Required:

High School Diploma

One plus year of experience in agriculture or customer contact

related positions

Desired:

A.A.S. in Agriculture, Electronics, or related field

Experience

Required:

Strong interpersonal, organizational, communication, and

problem-solving skills.

Demonstrated ability to troubleshoot and correct electromechanical

process problems.

Desired:

Direct customer contact or support experience.

Practical knowledge of farming practices.

KNOWLEDGE

Required:

Basic knowledge of agricultural equipment, practices, and systems.

Basic knowledge of electronics, hydraulics, pneumatics, and

electrical systems.

Desired:

Working understanding of precision agriculture including GPS.

Working knowledge of electronics, hydraulics, pneumatics, and

electrical systems.

Work Environment & Physical Demands

Work is typically performed in a standard office setting working at a desk or table on a level surface. Air quality and noise levels are within normal limits. Eye protection is usually not required. Under normal conditions, exposure to excessive noise, dust, humidity, and fumes is rare. Individual may be required to work more hours than normally expected during a regular workweek depending on workload and deadline requirements. Must be able to lift 50 pounds unassisted. Work in an outdoor environment for extended periods of time.

Position Type/Expected Hours Of Work

This is a full-time position, and hours of work and days are Monday through Friday, 7:00 a.m. to 5:00 p.m. This position occasionally requires long hours and weekend work.

Travel

Up to 25% travel.

What Can We Give You?

At TSI/DICKEY-john, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they\'re comfortable.

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