Back to Jobs search

Customer Service Manager

Robert Half • Modesto, CA • 1d ago

Description We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently.

Responsibilities:

Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately.

Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience.

Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified.

Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness.

Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness.

Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards.

Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team.

Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships.

Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts.

Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information. Requirements

We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently.

Responsibilities:

Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately.

Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience.

Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified.

Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness.

Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness.

Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards.

Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team.

Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships.

Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts.

Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Administrative Assistant

Robert Half • Modesto, CA • 1d ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to support construction contract operations in Modesto, California. This contract-to-permanent opportunity is ideal for someone who can manage doc...

1d ago

Administrative Assistant

Robert Half • Patterson, CA • 1d ago

Management & Administrative

Description We are looking for an Administrative Assistant to support building division operations for a non-profit organization in Patterson, California. This Long-term Contract opportunity is ideal for someone who enjo...

1d ago

Customer Service Representative

Chevron Corporation • Modesto, CA • 2d ago

Management & Administrative

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a po...

2d ago

Customer Service Representative

Chevron Corporation • Modesto, CA • 2d ago

Management & Administrative

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a po...

2d ago

Customer Service Representative

Chevron Corporation • Manteca, CA • 2d ago

Management & Administrative

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a po...

2d ago

Customer Service Representative

Chevron Corporation • Ceres, CA • 2d ago

Management & Administrative

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a po...

2d ago

Customer Service Representative

Chevron Corporation • Manteca, CA • 2d ago

Management & Administrative

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a po...

2d ago

Customer Service Representative

Chevron Corporation • Livingston, CA • 2d ago

Management & Administrative

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a po...

2d ago

Security Officer - Guard Shack

GardaWorld • Tracy, CA • 4d ago

Management & Administrative

GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Officer in a Concierge post? What matters most in a role like this is your ability to build meaningful connections....

4d ago

Sales Account Manager

Reyes Holdings • Modesto, CA • 4d ago

Management & Administrative

Join the leading beverage provider, Reyes Coca-Cola Bottling! Shift: Full Time, Monday - Friday, 7-8am start Benefits: Medical, Dental, Vision, Retirement, Vacation Route: Modesto and surrounding communities Hourly Pay R...

4d ago

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)