Health Care Receptionist

UNITED COUNSELING SERVICE • Bennington, VT • 2w ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1369437

Under the direction of the Healthcare Front Office Supervisor, the Health Care Receptionist provides support services to the administrative and clinical staff of the agency. This position provides exceptional customer service to internal and external customers. The Receptionist possesses clear communication skills, office proficiency, organization skills, and attention to detail as well as the ability to work in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receptionist

Is the primary phone person at LHD.

Greet all clients, guests, and staff in an appropriate manner.

Answer incoming calls, calmly assesses the needs of the caller, and

appropriately routes incoming calls, taking messages when necessary.

May place outgoing calls as appropriate.

Provide excellent customer service to clients and agency staff to

align with current KPI.

Client and Staff Engagement

Check-in clients as they present for their appointments using the

electronic health record.

Routinely asks for and updates client information including phone

number, email, physical address, mailing address, primary care doctor, dentist, pharmacy, and insurance coverage in the electronic health record.

Notify clinicians that their clients have arrived.

Oversee lobby and waiting room area assuring minimal wait time for

clients accessing services.

Help clients navigate the intake/service system with a thorough

understanding of the process.

Collect co-pays and enters payments into the electronic health

record. Works with the Health Care Customer Support Administrative Assistant to complete the pre-services audits as needed.

Cross Coverage

The Receptionist will be cross trained in the Health Care Scheduler,

Health Care Customer Support Administrative Assistant, Office Administrative roles/responsibilities as described in the job descriptions for those positions to always ensure adequate administrative support for the agency.

Clerical

Sort and distribute incoming mail to appropriate staff/facilities

daily.

Meter outgoing mail and ensures daily pick up by mail couriers.

Process monthly postage report and sends to Finance.

Track office supply inventory and re-orders items, as necessary.

Track and orders LHD lobby coffee orders.

Work in cooperation with the administrative services staff to assure

the smooth running of the office systems.

Prepare and maintains both paper and electronic files. Files, scans,

copies, and faxes materials as needed.

Record Keeping

This position is responsible for maintaining the daily attendance

sheet for staff throughout the day. Maintain the missing badge list and alerts Facilities Manager when they need to be deactivated. Monitor the items pick up log to ensure timely dissemination of client communications following agencys processes. Work with clinical staff for all outreach letters.

Assist with appointment reminder calls/texts as needed.

Complete the daily appointment review report to check in and

finalize any no show client appointments.

Miscellaneous

Open and/or close the agencys facilities as necessary following

agencys processes.

Provide coverage at other agency locations as requested.

Maintain the beverage cart in the waiting area to include keeping

the waiting area neat, clean and stocked.

Calmly respond to emergency situations and help maintain safety for

our clients and staff.

Work closely with the Health Care Front Office Supervisor in

resolving issues and initiating new procedures.

Assist with helping clinicians resolve computer, copier, and printer

issues.

Maintain the electronic bulletin board and music system.

Assist with special projects involving various departments in the

agency as assigned.

In addition to the above, other duties as assigned.

Skills and Competencies, or attributes needed for success:

Interpersonal and Communication Skills: Active listener, clear verbal/written communication, professional phone etiquette, positive body language (such as smiling, making eye contact, and welcoming demeanor even when busy)

Teamwork and Collaboration: Approachable, positive attitude, supportive, open communicator, team player, works well with others.

Change Management and Adaptability: Remains calm under pressure and crisis situations, pivots easily with day-to-day changes, supports change in new systems, process changes, and procedures, effectively manages high call volume in fast-paced environments with changing priorities

Organizational and Time Management Skills: Strong attention to detail, effectively prioritizes tasks, follows tasks through to completion, handles high volumes of tasks while main

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