Departmental Supervisor 11
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Departmental Supervisor 11
Salary
$57,761.60 - $84,260.80 Annually
Location
Lansing, MI
Job Type
Permanent Full Time
Job Number
3291-26MC-CDC22
Department
Michigan Department of Lifelong Education, Advancement, and Potential (MiLeap)
Opening Date
05/28/2026
Closing Date
6/4/2026 11:59 PM Eastern
Bargaining Unit
NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Description
Benefits
Questions
Job Description
At the Michigan Department of Lifelong Education, Advancement, and Potential, we are laser-focused on improving opportunities and outcomes for Michiganders from preschool to postsecondary. From connecting more families with quality child care and prek programs to making it more affordable to earn a skill certificate or college degree, we are helping more people make it in Michigan.
MiLEAP was created by Governor Whitmer in July 2023 and is the newest department in the State of Michigan. VisitMichigan.gov/MiLEAPto learn more about our work and consider applying to join a team working to make Michigan a better place to grow up, learn, live, work, and play.
The Departmental Supervisor 11 serves in the Child Development and Care (CDC) Program Administrative Support(PAS) section. This position serves to ensure the effective and efficient operation of the parent/provider customer service area, billing inquiry, and license exempt provider enrollment issues. Responsibilities will include, but are not limited to overseeing and assuring the quality of the work by staff adherence to processes and policies, monitoring work flow and make staff adjustments as needed, staff training, ensure timely and efficient answering of calls by the unit, assisting with complex questions, and reports any issues with the CISCO phone system to the appropriate parties. This individual will maintain and analyze telephone reports to guide supervision and oversight of the Call Center area to ensure efficiency and quality customer service.
Position Description (https://mcsc.state.mi.us/AgencyPDFs/Dept.%20Supervisor%2011%20PD.pdf)
Required Education and Experience
This position generally requires the education acquired through completion of high school and one year of experience equivalent to a Departmental Supervisor 10, Office Supervisor 11, or Secretary Supervisor 11; or two years equivalent to an experienced-level technician, paraprofessional, professional, Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10. Specific information on the education and experience required for the position is in the job specifications for the Departmental Supervisor class. (https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalSupervisor.pdf)
Additional Requirements and Information
Please attach your resume, and cover letter to your application.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
DEPTSPV - Do you possess at least an educational level typically acquired through the completion of high school?
Yes
No
02
DEPTSPV2 - Do you possess at least one year of experience equivalent to a Departmental Supervisor 10, Office Supervisor 11, or Secretary Supervisor 11; or two years equivalent to an experienced-level technician, paraprofessional, professional, Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10?
Yes
No
03
How many years of experience do you have working in a customer service environment?
None to one year
One to three years
Three to four years
Four or more years
04
If you indicated you have experience working in a service environment, please describe your experience.
05
How many years of experience do you have working with computer-based systems (databases, websites, etc.) in an office setting to assist customers?
None to one year
One to three years
Three to four years
Four or more years
06
If you indicated you have experience working with computer-based systems in an office setting assisting customers, please describe your experience.
07
How many years of experience do you have interpreting data and applying rules and regulations using a variety of sources?
None to one year
One to three years
Three to four years
Four or more years
08
If you indicated you have experience interpreting data and applying rules and regulations using a variety of sources, please describe your experience.
09
How many years of experience do you have working with the Child Development and Care program?
None to one year
One to three years
Three to four years
Four or more years
10
If you indicated, you have experience with the Child Development and Care program. Please describe your experience.
11
How many years of experience do you have resolving customer inquiries?
None to one year
One to three years
Three to four years
Four or more years
12
How many years do you have providing customer service over the phone, or working in a call center?
None to one year
One to three years
Three to four years
Four or more years
13
Please describe what you feel are the primary responsibilities of call center management.
14
Are you fluent in any language other than English?
Yes
No
15
If so, please indicate any language(s) other than English that you read, write, or speak fluently and your level of expertise.
16
Please attach a cover letter and a copy of your current resume. Did you attach a cover letter, and resume? Failure to provide all requested documentation will result in elimination from the competitive process.
Yes
No
Required Question
Employer
State of Michigan
Department
Michigan Department of Lifelong Education, Advancement, and Potential (MiLeap)
Address
MiLEAP-OHR@michigan.gov
400 S. Pine Street, P.O. Box 30002
Lansing, Michigan, 48909
Phone
(800) 788-1766
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