Operations Support Manager

Enhanced Protection Services • Richardson, TX • 1h ago

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Operations Support Manager. The Operations Support Manager is responsible for day-to-day overseeing of various operational and administrative aspects under the direction of the Director of Special Services, this role supports the delivery of specialized security services, including workplace violence events, strike security, disaster response, and armed/unarmed law enforcement deployments nationwide.

RESPONSIBILITIES:

Manage daily Special Services operations to ensure timely, accurate fulfillment of client requests

Coordinate deployment and scheduling of off-duty officers, armed agents, security staff, and subcontractors

Dispatch personnel for specialized assignments including workplace violence, labor actions, disaster response, and emergencies

Serve as primary client contact; participate in meetings, quality reviews, and issue resolution

Oversee personnel and subcontractor performance; address attendance, complaints, and staffing issues, escalating as needed

Maintain accurate operational documentation across Smartsheet, WinTeam, and related systems

Partner with Payroll, Billing, and Accounting to ensure billing accuracy and margin targets

Track and report operational metrics, including staffing levels, service quality, wins, and improvement opportunities

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent (e.g., GED)

Minimum of five (5) years of professional security experience

Proven leadership managing high-volume, complex service teams

Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Knowledge of emergency security operations and law enforcement response

Strong multitasking, prioritization, and deadline management with attention to detail

Excellent written and verbal communication, including reporting, logs, and client interaction

Strong customer service, interpersonal, and teamwork skills; composed under pressure

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Former Military or law enforcement background

Bachelor's or Associates degree in protective service, business, or related field

Prior experience in event, private or corporate security

Experience with HRIS system

COMPENSATION & BENEFITS:

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

LI-26

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2026-1601274

Location: United States-Texas-Richardson

Job Category: Management

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