Customer Service Advocate

Daniels Sharpsmart Inc • Sturtevant, WI • 2h ago

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Customer Service Advocate Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job: Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Sturtevant, WI. Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health About Daniels Health We\'re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers. What you will do Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance Serve as the first point of contact for hospitals and healthcare facilities via phone and email Investigate and resolve customer requests and complaints using Salesforce Coordinate with production and transport teams to ensure timely deliveries Create and distribute manifests, tracking forms, and process documents Support daily routing logistics and inventory coordination Collaborate across departments to manage account changes and generate reports Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience What we are looking for Must Have Qualifications 2+ years of customer service or administrative experience Proficiency in Microsoft Office; Salesforce experience is a plus Comfortable working with data to support decisions and process improvements Must be able to reliably commute to Sturtevant, WI Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed Nice to Have Qualifications Experience in healthcare, logistics, or service-based industries Proven track record of improving processes or customer satisfaction Familiarity with inventory or routing systems Why work for us Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match Permanent Position - Full-time, 40 hours per week with long-term career potential Mission-Driven Work - Be part of a company that\'s making healthcare safer and more sustainable through innovative waste management solutions

Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization If you\'re looking for a stable, mission-driven role where your leadership makes a real impact, we\'d love to hear from you. At Daniels Health, you\'ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that\'s transforming healthcare w To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkwODQ2Ljg3NzBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t -- 3 Requirements -- *** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkwODQ2Ljg3NzBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t

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