Customer Service Associate

The Hertz Corporation • Milwaukee, WI • 2h ago

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage : $17.00/hr

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts:

Up to 40% off the base rate of any standard Hertz rental

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

Similar Jobs

Customer Service Advocate

Daniels Sharpsmart Inc • Sturtevant, WI • 2h ago

Management & Administrative

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Customer Service Advocate Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job: Mak...

2h ago

Go to Apply

Customer Service Support

ACE PRECISION • Menomonee Falls, WI • 2h ago

Management & Administrative

JOB REQUIREMENTS: Description Ace Precision is an internationally recognized supplier to the Aerospace, Power Generation, Defense and Space industries. We are proud of our wide range of advanced capabilities and our high...

2h ago

Go to Apply

Regional Sales Manager

Cornerstone onDemand • Milwaukee, WI • 5h ago

Management & Administrative

Enterprise Growth Market Position Overview We are seeking a high-performing Regional Sales Manager to drive new business acquisition and strategic account expansion within a large, high-potential territory. This role is...

5h ago

Go to Apply

Regional Sales Manager - Mid-Market

Cornerstone onDemand • Milwaukee, WI • 5h ago

Management & Administrative

Regional Sales Manager-Mid-Market Position Overview We are seeking a driven Mid-Market / Lower Enterprise Account Executive to manage a high-opportunity territory focused on organizations up to 5,000 employees . This rol...

5h ago

Go to Apply

Oracle Supply Chain Manager

Deloitte • Milwaukee, WI • 7h ago

Management & Administrative

Today's chief financial officers (CFOs) and supply chain executives are being asked to improve business performance and shareholder value, along with operational effectiveness and efficiency. As an Oracle Manager at Delo...

7h ago

Go to Apply

Oracle Supply Chain Senior Manager

Deloitte • Milwaukee, WI • 7h ago

Management & Administrative

7h ago

Go to Apply

Warehouse Clerk - 3rd shift

Saputo Cheese USA, Inc. • Franklin, WI • 9h ago

Management & Administrative

JOB REQUIREMENTS: At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions t...

9h ago

Go to Apply

Manager, Warehouse Services

SAPUTO CHEESE USA INC • Milwaukee, WI • 9h ago

Management & Administrative

9h ago

Go to Apply

ADMINISTRATIVE ASSISTANT, FH - INTERVENT

FROEDTERT • Milwaukee, WI • 11h ago

Management & Administrative

JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON - SITE. FTE: 1.000000 Standard Hours: 40.00 Shift: Shift 1 Shift Details: 0800-1630, M-F...

11h ago

Go to Apply

Customer Operations Manager

The Hertz Corporation • Milwaukee, WI • 15h ago

Management & Administrative

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline...

15h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)