Customer Service Representative

Novolex • Lake Forest, IL • 1h ago

Company Overview

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Position Overview: As a Customer Service Representative, you will play a vital role in supporting the company's profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.

Key Responsibilities:

Manage customer orders, ensuring accurate and timely processing in line with company policies.

Review orders for lead-time, product availability, and adherence to order policies.

Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.

Represent the voice of the customer daily for the Sales and Marketing team.

Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.

Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Qualifications:

BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.

SAP experience a plus.

Strong communication and relationship-building skills.

Ability to manage multiple tasks and prioritize effectively.

Detail-oriented with the ability to review and ensure compliance with order policies.

Ability to collaborate with various internal departments to resolve customer needs.

A customer-centric approach, focused on delivering excellent service and satisfaction.

Company Benefits

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com .

Formerly Pactiv Evergreen

Job Locations US-IL-Lake Forest

ID 2026-34210

Category Supply Chain

Position Type Full Time

Pay Type Hourly

Novolex

Go to Apply

Share this job

Similar Jobs

Supply Chain Project Manager

Reyes Holdings • Rosemont, IL • 5h ago

Management & Administrative

Must be available to work in the Rosemont office Monday through Thursday, with remote work on Fridays Position Responsibilities:? The Project manager will be responsible for the development and delivery of supply chain c...

5h ago

Go to Apply

Dynamics 365 BC Functional Consultant

CENTRIFUGE-SYSTEMS LLC • Kenosha, WI • 6h ago

Management & Administrative

JOB REQUIREMENTS: Partner with stakeholders to gather requirements, analyze workflows, and perform gap/fit analysis within Dynamics 365 Business Central Configure and optimize Business Central modules, including Finance,...

6h ago

Go to Apply

Associate Project Manager, Supply Chain

Reyes Holdings • Rosemont, IL • 6h ago

Management & Administrative

Must be available to work in the Rosemont office Monday through Thursday, with remote work on Fridays Position Responsibilities: Lead small to medium projects and defined workstreams Identify opportunities in existing op...

6h ago

Go to Apply

Customer Service Representative

Robert Half • Elk Grove Village, IL • 1d ago

Management & Administrative

Description We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village, Illinois. This contract-to-permanent opportunity is ideal for someone who enj...

1d ago

Go to Apply

Customer Service Representative

ITW • Itasca, IL • 1d ago

Management & Administrative

Job Description: ITW (Illinois Tool Works) is a Fortune 300 global manufacturer with approximately 44,000 employees across 51 countries. For over 100 years, we've delivered innovative, customer-focused solutions in indus...

1d ago

Go to Apply

Customer Service Representative

U-Haul • Spring Grove, IL • 1d ago

Management & Administrative

Compensation Range: $15.00 to $17.00 Hourly Location: 2549 Pierce Dr, Spring Grove, Illinois 60081 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Pleasant Prairie, WI • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Barrington, IL • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Associate

Walgreens • Arlington Heights, IL • 1d ago

Management & Administrative

1d ago

Go to Apply

Personal Lines Inside Sales Manager

HUB International • Des Plaines, IL • 1d ago

Management & Administrative

Inside Sales Manager, Personal Lines Role Overview The Inside Sales Manager is a key leader within VIU's Personal Lines Customer Call Contact Center, responsible for developing, coaching, and leading a team of sales prod...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)