Overview
We are seeking a highly organized and customer-focused Brand Marketing Specialist to support a global branded merchandise program. This role plays a key part in delivering engaging customer and employee experiences through merchandise, events, and operational excellence.
The ideal candidate thrives in a fast-paced environment, excels at coordination and process improvement, and is passionate about creating seamless, high-quality service experiences. You will collaborate cross-functionally with internal stakeholders, external vendors, and agency partners to ensure smooth day-to-day operations and continuous program optimization.
Key Responsibilities
Manage day-to-day requests and inquiries from internal stakeholders, ensuring timely, accurate, and high-quality support.
Coordinate with external distribution and vendor partners to resolve order issues, track shipments, and manage follow-ups.
Partner with stakeholders to intake and execute custom merchandise requests, including gathering requirements, defining scope, and driving project plans through to completion.
Maintain operational program components, including status reporting, calendars, documentation, and action tracking.
Develop and maintain program documentation such as playbooks, templates, process guides, and checklists.
Identify process gaps and implement improvements to enhance efficiency and customer experience.
Investigate purchase order discrepancies, determine root causes, and collaborate with stakeholders on resolution.
Support planning and coordination of on-site experiences and merchandise activations at events.
Manage limited on-site inventory, including organization, storage, and fulfillment support.
Ensure physical spaces are maintained and prepared for programs, events, and activations.
Day-to-Day Activities
Intake and triage merchandise orders from internal stakeholders, ensuring timely processing and fulfillment within defined service levels.
Provide consistent updates to requestors on order status, shipping, and delivery timelines.
Maintain tracking reports and dashboards to provide visibility into operational performance and order status.
Support customer service inquiries across internal communication channels.
Assist vendor partners with e-commerce-related support activities.
Organize and manage on-site merchandise inventory and fulfill in-person requests as needed.
Required Qualifications
2+ years of experience in operations, program coordination, or process improvement within a corporate environment.
Strong customer service mindset with a focus on delivering high-quality stakeholder experiences.
Excellent organizational skills with strong attention to detail and follow-through.
Ability to manage multiple priorities and work with a sense of urgency.
Proven ability to identify inefficiencies and drive process improvements.
Strong communication and collaboration skills across cross-functional teams.
Self-starter with proactive problem-solving capabilities and sound judgment.
Demonstrated ability to build relationships and contribute positively to team culture.
Additional Information
Hybrid work environment with a requirement for regular on-site presence.
Role includes coordination of physical inventory and occasional lifting (up to approximately 35 lbs).
Opportunities to contribute to special projects and program scaling initiatives may be available.
Job Type & Location
This is a Contract position based out of San Francisco, CA.
Pay and Benefits
The pay range for this position is $30.00 - $31.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Francisco,CA.
Application Deadline
This position is anticipated to close on Jun 2, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
