Mine Platform Customer Enablement SpecialistOverview
We are seeking a Mine Platform Customer Enablement Specialist to drive successful customer adoption, deployment, and optimization of a complex platform across global operations.
This is a highly cross-functional, customer-facing role that blends technical expertise, product thinking, and stakeholder engagement. You will act as a bridge between customers, product strategy, engineering, and sales to ensure secure, scalable, and effective deployments.
The ideal candidate has a strong technical foundation (networking, cybersecurity, Kubernetes or similar platforms) and the ability to translate complex concepts into clear guidance for customers. This role includes travel to customer sites and regional offices.
What You'll DoProduct and Strategy
Serve as the product-facing lead for customer enablement
Translate customer needs into actionable product requirements and roadmap input
Partner with engineering to improve deployability, security, and resilience
Support go-to-market efforts for new platform capabilities
Develop deployment standards, reference architectures, and best practices
Customer Enablement
Lead onboarding and technical enablement for new customers
Act as a trusted advisor on architecture, security, and operational best practices
Help customers understand how the platform fits into their environment
Guide integrations across networking, security, and platform components
Develop documentation, training materials, and reusable playbooks
Deliver workshops and customer sessions (remote and onsite)
Technical Leadership
Define secure deployment patterns across edge and connected environments
Oversee configuration of networking, access control, identity, and data flows
Ensure alignment with enterprise security and operational standards
Support troubleshooting of complex deployment and integration issues
Cross-Functional Collaboration
Partner closely with engineering, DevOps, and security teams
Work with sales and customer success on pre- and post-sales engagements
Collaborate with operations and field teams to support deployments
Act as the voice of the customer, feeding insights back into product improvements
Day-to-Day Responsibilities
Partner with sales and strategy teams on customer calls
Support customer discussions, technical questions, and onboarding needs
Respond to technical questionnaires and documentation requests
Create and maintain customer-facing documentation and diagrams
Help customers understand deployment models and integration considerations
Advocate for customer needs internally and align expectations externally
Organize and document recurring customer needs to build reusable resources
Manage multiple customer engagements simultaneously
Required Skills and ExperienceCore Technical Skills
Strong understanding of:
Networking (LAN/WAN, VLANs, routing, firewalls, VPNs)
Cybersecurity principles (IAM, zero trust, encryption, segmentation)
IT/OT integration concepts
Familiarity with Kubernetes and containerized platforms (architecture, concepts, deployments)
Experience with cloud or hybrid environments (AWS, Azure, or similar)
Understanding of CI/CD, DevSecOps, and infrastructure automation concepts
Ability to troubleshoot complex, multi-layered technical issues
Professional Experience
5+ years in a technical role such as IT, technical product ownership, or customer enablement
Experience working with enterprise or industrial customers in technical engagements
Ability to communicate complex technical concepts to both technical and non-technical audiences
Experience working in cross-functional, fast-paced environments
Preferred Qualifications
Experience in mining, heavy industry, industrial automation, or IIoT environments
Exposure to edge computing or distributed systems
Familiarity with high-availability or remote operations environments
Experience with infrastructure as code tools (Terraform, Ansible)
Background in observability, monitoring, or logging platforms
Job Type & Location
This is a Permanent position based out of Tucson, AZ.
Pay and Benefits
The pay range for this position is $175000.00 - $190000.00/yr.
Medical, vision, dental, 401k
Workplace Type
This is a hybrid position in Tucson,AZ.
Application Deadline
This position is anticipated to close on Jun 10, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
