Description
Do you want to revolutionize how millions of Amazonians worldwide receive HR support? Are you passionate about building intelligent, AI-powered solutions that transform employee experiences? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to join the Employee Services Technology team within Amazon's People eXperience & Technology (PXT) organization.
In this role you will:
Lead the architectural design and development of critical platform features, ensuring solutions are highly scalable, maintainable, and align with AWS best practices
Drive technical excellence through mentorship of junior engineers and establishment of coding standards, design patterns, and engineering best practices
Architect and implement AI powered solutions leveraging AWS services to enable predictive support capabilities and automated workflow orchestration
Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance
Partner with product and business stakeholders to translate complex requirements into elegant technical solutions
Lead cross-team technical initiatives and drive consensus on architectural decisions
Champion operational excellence through monitoring, alerting, and continuous improvement of system reliability
Our mission is to transform how HR support works at Amazon by:
Delivering swift, accurate, and personalized support through an AI-enhanced unified platform
Building intelligent systems that anticipate employee needs and proactively surface solutions
Creating seamless experiences that connect service teams across Amazon's HR support ecosystem
Developing scalable solutions that optimize workforce management and operational efficiency
Key job responsibilities
You will also partner with SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will be a mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals. Lastly, you will also get an opportunity to be mentored by other Sr. engineers in the team and learn from Principal Engineers while working on the goals.
A day in the life
Write maintainable, well-structured, and testable code to advance your in-flight project and submit a code review to the team
Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach
Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients
Meet with a customer to understand the problems they are facing, brainstorm solutions, and discuss with your management to affect team priorities
Review a teammate's code change and raise the bar on team code quality by providing insightful comments
Research new technologies that could help simplify your team's system and draft a message to the team with your findings
Root cause and resolve a trouble ticket filed by a customer of your system
Attend a one to one meeting with your manager to receive support on your work and discuss career development
About the team
We are part of Amazon's People eXperience & Technology (PXT) organization, focused on building and evolving the HR Service Desk / A to Z Service Central - a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows.
Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions, and building innovative features to enhance the employee support experience.
Basic Qualifications
5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team
Preferred Qualifications
5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, CA, SANTA CLARA - 193,300.00 - 261,500.00 USD annually
