Customer Service Representative

Bellows Plumbing, Heating, Cooling & Electrical • Santa Cruz, CA • 9h ago

Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) . The ideal candidate will possess excellent communication skills and provide outstanding service to our customers. We are open to several shift opportunities: Tuesday - Saturday, Sunday - Monday and will consider other part time or full time shifts.

Duties:

Respond to customer inquiries via phone and email

Provide information about products and services

Assist customers with scheduling repairs/services

Collects and data enters information accurately and efficiently

Qualifications:

High School Diploma or equivalent

Excellent written and verbal communication skills

Prior customer service or call center experience

What You'll Love About Bellows

A family-owned business with 40+ years of history serving our community with pride and integrity.

A culture rooted in respect, growth, and teamwork, where your voice matters.

Generous PTO program and excellent benefits for full-time employees.

A supportive environment that encourages continuous learning and professional development.

Leaders who care about your success and celebrate wins together.

A team that truly treats each other like family.

What We'll Love About Working With You

You're passionate about delivering exceptional customer service and creating memorable experiences.

You bring a positive, solution-oriented attitude to every call, every day.

You're a great listener, clear communicator, and natural relationship builder.

You thrive in a fast-paced, team-oriented environment, but also shine independently.

You're detail-oriented, organized, and always looking for ways to improve.

You share our belief that every customer, every call, and every teammate matters.

Bellows Plumbing, Heating, Cooling & Electrical is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

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