Bellows Plumbing, Heating, Cooling & Electrical is looking for a Director of Field Operations to lead and scale operations across our plumbing, HVAC, and electrical service departments for our North Bay branch.

We are preparing for significant revenue growth over the next 18-24 months and are looking for someone who has successfully helped grow a residential service company and can demonstrate the results they delivered.

This role will oversee field operations, department managers, and technician performance while helping implement systems that support growth, efficiency, and strong customer service.

This position is based full time in our Novato office.

Responsibilities

Lead day-to-day operations across plumbing, HVAC, and electrical departments

Support and develop department managers and field teams

Improve technician productivity, scheduling efficiency, and service performance

Help implement systems and processes that support company growth

Track and manage key operational metrics including revenue, conversion rates, technician performance, and average ticket

Work closely with ownership to improve operational performance and scalability

Maintain strong service quality and customer experience standards

Qualifications

Experience leading operations in a residential home services company (plumbing, HVAC, electrical, or similar trades)

Proven ability to improve operational performance and support revenue growth

Experience managing field teams and department leaders

Strong organizational, leadership, and problem-solving skills

Comfortable working closely with ownership and leadership

Experience with ServiceTitan or similar field service platforms preferred

Bachelor's degree preferred, though equivalent leadership experience in residential home services will also be considered.

What Success Looks Like

Success in this role means building an efficient, accountable field organization capable of supporting the company's aggressive growth plans while maintaining high service standards.

How to Apply

When applying, please include a cover letter detailing the company revenue size, number of technicians managed, and the revenue growth achieved during your time in your last operations role. Applications that do not include this information may not be considered.

Bellows Plumbing, Heating, Cooling & Electrical

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Director of Field Operations - Plumbing, HVAC & Electrical