IT SPECIALIST, NF-2210-04

U.S. Marine Corps • Jacksonville, NC • 2h ago

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities What to Expect? Performs responsible computer operations within established practices and procedures that apply to computer trouble call resolution and customer follow-up in support of various application systems. Uses in-depth knowledge of performance monitoring, quality assurance principles, technical documentation, system security, and analytical methods to identify and solve issues. Updates manuals and operating procedures. Responsible for call resolution, escalation, and logging of inbound helpdesk requests received via telephone, email, or Microsoft Service Center Service Manager. Performs evaluations, configurations, installation, implementation, testing and troubleshooting of a wide variety of PC software such as operating systems, database management software, electronic point of sale (EPOS) application software, spreadsheet software, computer graphics and office automation support software. May serve in an "on call" duty status outside of normal work hours that includes remaining in a reasonable call back radius, carrying a cell phone, or regularly checking email to respond to emergencies; remaining in a state of readiness to perform work with limitations on pursuing outside leisure activities, and/or reporting to a designated post of duty to be ready to or to perform work. Occasional lifting of 45 lbs. independently, and objects over 45 lbs. with assistance is required. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications What are we looking for? Four years' experience that demonstrates excellent troubleshooting skills and extensive knowledge of a variety of computer systems to include EPOS and PC OR an associate degree in Information Technology or related course of study AND two years, experience that demonstrates excellent troubleshooting skills and extensive knowledge of a variety of computer systems to include EPOS and PC. Knowledge of PCs to include various operating systems and network topologies. Knowledge of PC architecture and hardware components utilized to diagnose and correct system failures. Knowledge of NAF policies and procedures preferred. Must possess and maintain a valid driver's license. As an authorized and privileged user of Department of Defense Information Systems, must possess or receive Information Assurance (IA) awareness training as a condition of access within six months of employment, and thereafter must complete annual IA awareness training. Additionally, must obtain and maintain the CompTIA Security+ certification within six months of employment. Incumbent must successfully complete, obtain, and maintain a Tier 3 (Secret) level background check investigation. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws. Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee. CONTACT US: For any questions and/or any technical difficulties navigating through or using the Career Page send an email to vacancies.lejeune@usmc-mccs.org or contact us at (910) 451- JOBS (5627). Applications nor documents will not be accepted via email.

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