Sr Customer Service Representative

Motion Industries • Presque Isle, ME • 3d ago

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1341464 \ \ \ Presque Isle, ME, USA\ Full time\ R26_0000016543\ \ SUMMARY\ \ Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company\'s products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.\ \ JOB DUTIES\

Places customer orders via telephone, fax, email, electronic

methods, or walk in (counter sales).

Influences Motion Industries\' gross profit through negotiating the

sale price and purchase price, within certain parameters.

May adjust non-contract customer pricing to meet the demands of the

customer based on competition, while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating

to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained

for customers.

May place orders without approval for orders up to \$5,000 per line

and \$10,000 per purchase order.

Expedites backorders. May pull inventory and prepare order for

shipment to customer.

Responsible for sourcing products in branch inventory, distribution

center inventory or supplier inventory.

Determines the most cost effective shipping method for customer

orders.

May handle customer returns.

May be assigned to one customer.

Provides coaching, guidance, and direction to less experienced

Customer Service Representatives.

Assists less experienced Customer Service Representatives with

addressing customer needs, including locating items and resolving problems.

May be responsible for quality and/or safety in the branch.

Performs other duties as assigned.

Responds to complex customer inquires regarding products, provides

quotes, and handles order entry.

\ \ EDUCATION & EXPERIENCE\

Typically requires a high school diploma or GED

Five (5) or more years of related experience or an equivalent

combination.

\ \ KNOWLEDGE, SKILLS, ABILITIES\

Excellent communication skills including written, verbal, and

listening.

Ability to multi-task and time management skills required.

Excellent computer skills.

Excellent negotiation skills.

Strong product knowledge.

Reliability, organization, and attention to detail required.

\ \

COMPANY INFORMATION\ \ Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.\ \ Not the right fit? Let us know you\'re interested in a future opportunity by joining our Talent Community on jobs.genpt.com{target="_blank"} or create an account to set up email alerts as new job postings become available that meet your interest!\ \ GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC\'s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimat\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI284723973

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