Field Service Engineer

Gogo • Itasca, IL • 2h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13487239\ Gogo\ \ \ Remote - United States\ Full time\ R4144\ \ \

We will be accepting applications through June 13, 2026 or until filled.

The Field Support Engineer is responsible for delivering high-quality technical support, troubleshooting, and customer service for aviation satellite communications and inflight connectivity systems.** This role supports post-installation issues, onsite and remote technical assistance, customer and dealer training, and cross-functional efforts that help ensure product performance, customer satisfaction, and continuous improvement.

Are you a technically skilled professional who enjoys solving complex problems, supporting customers, and working across teams in a fast-paced aviation environment? Do you bring strong troubleshooting skills, sound judgment, and a customer-focused mindset? If so, this opportunity may be a great fit.

COME ON BOARD THE GOGO FIELD SERVICE TEAM!

How will you make a difference?

Provide telephone, remote, and onsite technical support to

customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance

Troubleshoot complex technical issues involving connectivity,

network performance, system installations, and aircraft compatibility

Partner with customer support, engineering, sales, and other

cross-functional teams to resolve escalated issues and improve service outcomes

Conduct training for customers and dealers on system usage, hardware

operation, service compatibility, and entry-into-service support

Document root cause findings, support testing and validation

activities, and contribute to process and product support improvements

Maintain accurate case records, technical documentation, and issue

traceability in accordance with established standards

Travel as needed to provide on-site support, customer

demonstrations, and technical expertise at OEM facilities, customer locations, and industry events

Qualifications

Bachelor\'s degree in Electrical Engineering, Avionics, Aviation**, or a related\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI284724639

Gogo

Go to Apply

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