Package Operations Manager

Position Type: Full-Time

Location: Washington, DC

Company: Please Assist Me (https://www.pleaseassistme.com/?utm_source=chatgpt.com)

Compensation 65k Yearly

Looking for an exciting and engaging leadership opportunity with a fast-growing company? Want the chance to build teams, improve operations, and grow your career in a dynamic service environment? We are looking for a highly organized, detail-oriented, and people-focused Package Operations Manager who is eager to grow, lead teams, and create exceptional resident experiences.

Please Assist Me partners with luxury residential communities to provide premium package management and resident lifestyle services. The Package Operations Manager will oversee daily operations across both the Package Department and Resident Operations Department to ensure seamless service delivery, operational excellence, and outstanding customer satisfaction.

What Does a Package Operations Manager Do?Package Operations Management

Oversee all package room operations within luxury residential buildings

Ensure accurate package intake, logging, organization, and delivery processes

Maintain package room cleanliness, organization, and efficiency standards

Monitor package volume trends and operational workflows to improve service levels

Resolve resident package concerns and escalations professionally and efficiently

Ensure compliance with building policies, safety procedures, and service standards

Team Leadership & Staff Management

Directly manage Package Assistant Managers and Package Assistants

Create and manage employee schedules while ensuring proper staffing coverage

Recruit, onboard, train, coach, and develop team members

Conduct performance evaluations and provide ongoing feedback and support

Foster a positive, accountable, and team-oriented work environment

Assist with disciplinary action and conflict resolution when necessary

Resident Operations Oversight

Support operational management of resident services including housekeeping, chores, and lifestyle support services

Coordinate service execution to ensure quality, timeliness, and resident satisfaction

Partner with operations staff to maintain high service standards across all resident-facing services

Respond to resident requests, concerns, and service recovery situations with professionalism and urgency

Operational Excellence

Develop and improve operational procedures and workflows

Track operational metrics, staffing performance, and resident satisfaction

Collaborate with leadership to improve efficiency, quality, and scalability

Maintain inventory and operational supplies as needed

Ensure all team members uphold company standards of professionalism and customer service

Why Join Please Assist Me?

Opportunity for career advancement within a fast-growing company

Supportive and engaging team environment

Meaningful work helping residents simplify their lives

Leadership development and growth opportunities

Competitive compensation based on experience

Requirements

What We're Looking For

Strong leadership and team management experience

Exceptional organizational and multitasking skills

Excellent communication and customer service abilities

Ability to thrive in a fast-paced environment

Experience managing operations in hospitality, residential services, logistics, housekeeping, or property management preferred

Detail-oriented with strong problem-solving skills

Comfortable using operational systems and technology platforms

Flexible schedule availability, including occasional weekends or evenings if needed

Preferred Qualifications

2+ years of management or supervisory experience

Experience in luxury residential, hospitality, concierge, or service operations environments

Experience managing multiple teams or departments preferred

Benefits

Medical, Dental, Vision, Life Insurance, PTO, FSA

Please Assist Me

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Package Operations Manager