Summary The Networks and Telecommunication Services (NaTS) Service Line is seeking to fill an Information Technology Specialist position. Serves as a senior specialist under the Integrated Network and Infrastructure Office and is responsible for planning, development, installation, operations, and maintenance in support of communications systems and facilities. Responsibilities Develops technical requirements, specifications, and documentation for voice communications system installations, upgrades, and modifications. Collaborates with contractors, service providers, and technical teams to address operational challenges, interoperability concerns, and cybersecurity requirements associated with mission voice communications environments. Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Develops engineering requirements, technical specifications, and project documentation for voice communications projects involving the installation, upgrade, and modification of communications systems, equipment, and supporting infrastructure. Applies knowledge of NASA's enterprise and mission voice infrastructure, signaling, transport technologies, and communications interfaces to deliver dependable service. Assists in the research, implementation, and enhancement of innovative voice communications technologies and integrated solutions designed to support evolving mission and operational objectives. Reviews and validates mission voice system documentation, network diagrams, configuration records, and operational data to ensure accuracy and recommend process or infrastructure improvements that enhance system performance and reliability. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level. Experience working with engineering, implementing, and sustaining mission-critical voice communication systems supporting operational and command environments under minimal supervision; Experience providing technical oversight and contractor performance assessment measurement for mission critical voice services, ensuring compliance with operational requirements and service level agreements. Skilled in performing contractor performance evaluations, reviewing voice network designs and deliverables; Experience executing network engineering projects from design through end to end implementation. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Experience working at an independent level with engineering, implementing, and sustaining mission-critical voice communication systems supporting operational and command environments. Experience providing technical oversight and contractor performance assessment measurement for mission critical voice services, ensuring compliance with operational requirements and service level agreements. Skilled in performing contractor performance evaluations, reviewing voice network designs and deliverables; Experience leading network engineering projects from design through end to end implementation. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Any applicant that received a Voluntary Separation Incentive Payment (VSIP) from the federal government within the last five years based of the closing date of this announcement, if selected, may be required to repay the full amount prior to establishing a start date. For additional information on the VSIP repayment requirement, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/voluntary-separation-incentive-payments/. Per Executive Order 14343, this position is not part of a bargaining unit. Probationary Period You may be required to serve a one-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
