We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ .
The AI Automation Engineer - Sales & Marketing is a hands-on technical role focused on building AI-driven workflows that accelerate revenue generation and reduce friction across the commercial engine at Cengage. You will partner directly with sales operations, marketing, and RevOps leaders to identify high-value automation opportunities and ship weekly improvements.
This role sits at the intersection of GTM systems, AI/ML capabilities, and enterprise automation. The ideal candidate knows Salesforce deeply, has built against marketing automation platforms, and can rapidly proto@type AI-powered improvements to proposal generation, lead qualification, and campaign execution. You should be equally comfortable in a code editor and on a quarterly business review with sales leadership.
Key Responsibilities
Revenue-Focused AI Automation
Automate proposal generation, contract drafting, and RFP response workflows using LLMs and document AI
Build AI-powered lead qualification, scoring, and routing systems integrated with Salesforce
Automate campaign workflows across marketing platforms (Marketo, HubSpot, Salesforce Marketing Cloud)
Develop AI assistants for sales reps to accelerate account research, call prep, and follow-up
Create intelligent content generation pipelines for marketing collateral, email copy, and personalization
Salesforce & GTM Systems Integration
Integrate AI capabilities directly into Salesforce via Apex, Flow, and Einstein AI platforms
Build API integrations between CRM, CPQ, marketing automation, and enrichment platforms (ZoomInfo, Clearbit)
Identify and resolve workflow friction points slowing down pipeline velocity
Instrument workflows with telemetry to surface bottlenecks and measure automation impact
Partner with RevOps on data quality, hygiene, and enrichment automation
Continuous Improvement & Delivery
Deliver continuous weekly improvements to deployed workflows based on user feedback
Quantify proposal cycle time reduction, pipeline velocity gains, and rep productivity lift
Partner with sales and marketing stakeholders to identify the next tranche of opportunities
Maintain documentation, onboarding materials, and runbooks for all deployed automations
Monitor production workflows for reliability, drift, and edge case handling
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
4+ years of experience in automation engineering, software development, or RevOps/MarOps engineering
Strong proficiency in Python and experience building production automation
Hands-on experience with LLMs and modern AI APIs (OpenAI, Anthropic, AWS Bedrock)
Deep experience with Salesforce - administration, Flow, Apex, or Salesforce APIs
Experience with at least one major marketing automation platform (Marketo, HubSpot, Pardot, Eloqua)
Strong understanding of B2B sales and marketing processes and KPIs
Excellent communication skills to work with revenue leadership and technical stakeholders
Preferred Qualifications
Salesforce certifications (Administrator, Platform Developer, Sales Cloud Consultant)
Experience with CPQ platforms (Salesforce CPQ, Conga, PandaDoc)
Background in proposal automation or contract intelligence platforms
Experience with data enrichment platforms (ZoomInfo, Clearbit, Apollo)
Familiarity with agentic AI frameworks (LangChain, CrewAI, AutoGen)
Experience in EdTech or enterprise B2B SaaS environments
Tools & Technologies
You should be comfortable with many of the following:
Languages: Python, JavaScript/TypeScript, SQL, Apex
AI/ML: OpenAI API, Anthropic API, AWS Bedrock, LangChain
Salesforce: Flow, Apex, Einstein, Salesforce APIs, CPQ
Marketing: Marketo, HubSpot, Salesforce Marketing Cloud, Pardot
Automation: n8n, Zapier, Workato, Tray.io
Analytics: Salesforce reports, Tableau CRM, Snowflake
Key Competencies
Revenue Mindset - instinctively ties automation work to pipeline, cycle time, and deal velocity
Systems Thinking - sees the full GTM system and how automations cascade across it
Rapid Delivery - ships weekly improvements and iterates based on user feedback
Stakeholder Partnership - earns trust of sales leaders, marketers, and RevOps
Technical Pragmatism - chooses the right tool for the job rather than over-engineering
Business Acumen - translates technical capability into revenue and efficiency language
What We Offer
Opportunity to shape AI at scale across a global learning company
Direct impact on business outcomes, product, and workforce productivity
Access to cutting-edge AI tools, platforms, and technologies
Collaborative team environment focused on innovation and continuous improvement
Professional development and learning opportunities
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com .
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
10% Annual: Individual Target
$101,900.00 - $163,000.00 USD
Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.
Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.
