Back to Jobs search

Service Delivery Technician

Kiewit • Omaha, NE • 4h ago

Requisition ID: 180866

Job Level: Entry Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

As a Service Delivery Technician, you will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization. Tasks include handling inbound calls, cases, and chat requests covering a variety of services. It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit's core business activities.

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit's business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.

Location

This position will be located at our NEW office at 12312 Port Grace Boulevard, La Vista, NE. Work schedule is onsite Monday - Friday and the shift is 10am - 7pm.

Responsibilities

Provides general support and troubleshooting assistance via phone, chat and tickets, resolving issues upon first customer contact wherever possible

Collaborating with internal partner teams to efficiently and effectively escalate items, minimizing the impact to the customer

Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units

Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests

Understand Kiewit's core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit's districts and projects.

Understand and follow processes, procedures, and internal controls and escalate areas of concern to leadership immediately

Reliable and consistent attendance

Support and participate in collaboration activities to promote and implement continuous process improvement

Qualifications

High School Diploma

0 - 2 years experience in a helpdesk environment, or equivalent experience supporting customers or corporate end-users

Working knowledge of computers and experience in the use of the Microsoft suite

Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others

Highly motivated and self-directed; initiative and a sense of urgency to get things done

Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment

Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work

Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization

LI-Onsite

Other Requirements:

Regular, reliable attendance

Work productively and meet deadlines timely

Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.

Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.

Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.

May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.

Company: Kiewit

Kiewit

Go to Apply

Share this job

Similar Jobs

Line Cook | The Farnam | Omaha, NE

Hotel Equities • Omaha, NE • 1h ago

Retail & Hospitality

Full Time Restaurant Farnam Hotel, Omaha, NE, US Salary Range: $15.00 To $21.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable L...

1h ago

Go to Apply

Operations Manager (Food Manufacturing)

Conagra Brands • Council Bluffs, IA • 16h ago

Retail & Hospitality

Reporting to the Plant Manager at the Council Bluffs, Iowa manufacturing facility, this role provides leadership for plant production, sanitation, and daily operations across multiple shifts and departments. The position...

16h ago

Go to Apply

Restaurant Crewmember - Evening & Late Night Shift

Raising Cane's • Omaha, NE • 3d ago

Retail & Hospitality

Starting hiring pay: $15.00 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immedia...

3d ago

Go to Apply

Assistant Night Stock Manager

Hy-Vee Food Stores • Council Bluffs, IA • 4d ago

Retail & Hospitality

Additional Considerations (if any): Overnight Shifts, Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged...

4d ago

Go to Apply

Assistant Manager of Perishables

Hy-Vee Food Stores • Council Bluffs, IA • 4d ago

Retail & Hospitality

Additional Considerations (if any): Daytime Shifts - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed...

4d ago

Go to Apply

Assistant Manager of Store Operations

Hy-Vee Food Stores • Council Bluffs, IA • 4d ago

Retail & Hospitality

4d ago

Go to Apply

Banquet Captain - Hilton Omaha

Hilton • Omaha, NE • 5d ago

Retail & Hospitality

A Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Wha...

5d ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Omaha, NE • 5d ago

Retail & Hospitality

178394BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

5d ago

Go to Apply

Wireless Retail Sales Associate - W2847

OSL Retail Services • Bellevue, NE • 5d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $15/hour base pay and uncapped commission! Employees earn $18/hour just hitting minimum expectations and top performers...

5d ago

Go to Apply

Dining Room Attendant I The Farnam I Omaha, NE

Hotel Equities • Omaha, NE • 6d ago

Retail & Hospitality

Part Time Farnam Hotel, Omaha, NE, US Salary: $12.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Dining Room Attendant for Th...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)