Summary This position is located at US Mint,Office of the Director - Sales Operations Branch. As a Retail Sales and Convention Specialist, you will be supporting the Division by providing customer service analysis, and/or Sales and Marketing (SaM) product sales and program assistance. Functions covered by the position include: top-tier customer service operations, assistance, and analysis; vendor monitoring; support for the Mint headquarters kiosk and external sales events. . Responsibilities The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Complete top-tier customer service operations, assistance, and analysis; vendor monitoring; support for the Mint headquarters kiosk and external sales events; oversight of external physical inventories; and/or sales outreach. Responsible to assist in all merchandising and retail sales functions, including product setup and launch, inventory planning, control, and accountability. Systematically collect, analyze and interpret numismatic marketing data. Perform complex marketing planning and analysis, and associated functions that address critical agency priorities and objectives and strategic plans. Develop and implement significant program strategies. Requirements Conditions of Employment All employees must wear face masks while on MINT property when required by CDC and Federal guidelines. All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Public Trust - Background Investigation will be required. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel. Key Requirements: Please refer to "Conditions of Employment." Click "Print Preview" to review the entire announcement before applying. Must be U.S. Citizen or U.S. National Qualifications You must meet the following requirements within 14 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. We must be able to verify this experience in your resume in order for you to receive credit. Specialized Experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: - Implements retail operational standard operating procedures; AND - Develops long and short-range retail sale operational plans; AND - Evaluates effectiveness through retail sales program for attainment of agency goals; AND - Develops sales, promotional and merchandising strategies, brochures and pamphlets; AND - Experience participating in sales conventions to promote products or programs. For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: - Implements retail operational standard operating procedures; AND - Develops sales, promotional and merchandising strategies, brochures and pamphlets; AND - Experience participating in sales conventions to promote products or programs. For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: - Develops sales, promotional and merchandising strategies, brochures and pamphlets; AND - Experience participating in sales conventions to promote products or programs. OR Education: A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree; or an LL.M., in a related field. OR You may qualify based on a combination of education and experience. Options for qualifying on a combination will be identified in the online questions. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13 you must have been at the GS-12 level for 52 weeks. For the GS-12 you must have been at the GS-11 level for 52 weeks. For the GS-11 you must have been at the GS-09 level for 52 weeks. Education Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions. Additional Information OTHER INFORMATION: We may select from this announcement or any other source to fill one or more vacancies. This is a non-bargaining unit position. We offer opportunities for flexible work schedules. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov). During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.
