Enterprise Account Manager - US Print

HP Inc. • Trenton, NJ • 2h ago

Enterprise Account Manager - U.S. Print Job Summary

The U.S. Print Enterprise Account Manager is responsible for driving strategic growth across assigned enterprise customers by developing and executing comprehensive account strategies focused on HP's print hardware, solutions, services, and contractual offerings. This role builds executive-level relationships, leads complex deal pursuits, and delivers sustained revenue and margin growth by aligning customer business objectives with HP's print portfolio. The Account Manager leverages data-driven insights, industry expertise, and cross-functional collaboration to expand share of wallet, strengthen long-term partnerships, and ensure exceptional customer outcomes.

Responsibilities

Develops and executes strategic enterprise account plans that expand HP's print footprint, increase share of wallet, and drive long-term customer value through structured planning and regular business reviews.

Builds and maintains trusted, senior-level relationships with key customer stakeholders, gaining a deep understanding of customer environments, business priorities, and procurement models.

Leads complex enterprise deal cycles, collaborating with internal teams (category, pricing, services, finance, legal, and operations) and external partners to deliver competitive, customer-aligned solutions.

Engages channel and alliance partners to improve win rates, optimize delivery, and ensure successful execution of enterprise print strategies.

Consistently meets or exceeds assigned revenue, margin, and growth targets across hardware, supplies, services, and contractual print offerings.

Leverages industry and market knowledge to identify new opportunities within existing accounts, including fleet transformation, managed print services (MPS), digital workflow, and lifecycle services.

Owns resolution of complex customer issues by coordinating cross-functional resources and driving timely, effective outcomes that protect customer satisfaction and long-term relationships.

Analyzes account performance, pipeline health, and key performance indicators to identify risks and opportunities, delivering actionable insights to customers and internal stakeholders.

Leads contract renewals, pricing negotiations, and commercial discussions to secure extensions and expansions while balancing customer value and HP business objectives.

Provides coaching, guidance, and informal mentorship to junior account managers, supporting capability development and best-practice sharing across the team.

Education & Experience Recommended

Four-year or graduate degree in Sales, Marketing, Business Administration, or a related discipline, or equivalent professional experience.

Typically 7-10 years of experience in enterprise account management, customer relationship management, or complex B2B sales roles.

Experience selling enterprise print, hardware, services, or technology solutions into large commercial or enterprise environments is strongly preferred.

Knowledge & Skills

Enterprise Account Management

Strategic Account Planning

Business Development & Growth Strategy

Business-to-Business (B2B) Sales

Complex Deal & Contract Management

Pricing & Commercial Negotiation

Customer Relationship Management (CRM)

Salesforce

Sales Pipeline & Forecasting

Cross-Selling & Upselling

Value Proposition Development

Industry & Market Analysis

Sales Territory Management

Print & Technology Product Knowledge

Cross-Organizational Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Impact & Scope

Impacts enterprise customer relationships and revenue outcomes.

Leads and provides expertise to cross-functional teams and contributes to broader sales and category initiatives.

Complexity

Works on complex enterprise-level challenges requiring in-depth analysis, sound judgment, and coordination across multiple stakeholders and variables.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and requirements may change based on business needs, and additional duties may be assigned as required.

Salary:

The on-target earnings (OTE) range for this role is $211,000 to $312,000 USD

annually with a 60%/40% (salary/incentive) mix. There are additional

opportunities for pay in the form of bonuses and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

13 paid holidays

Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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