Pipeline Account Manager II

PennyMac • Phoenix, AZ • 1h ago

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client experience through daily energetic and creative engagement with fulfillment functions to meet all service level agreements. As the Pipeline Accounts Manager , you will serve as the central point of contact for clients on PNMAC products, programs, and services as well as all fulfillment issues, status questions, and loan level problem solving.

The Pipeline Accounts Manager will :

Conduct daily review of active pipeline and identify appropriate client follow-up actions

Interact with external clients providing reporting highlighting items requiring action, work with clients to solve open loan level items and document system of record with actions taken

Manage high volume, high net worth, complex client accounts

Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions

Identify and resolve client issues/friction and escalate to management as appropriate

Manage individual service level agreements and turn times on all loans in the assigned pipeline

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization's desired culture and values

What You'll Bring

Bachelor's degree or higher in Business Administration, Finance or related field or applicable direct industry experience

5+ years of mortgage loan processing experience with contemporary knowledge of mortgage industry and operational practices

Functional understanding of applicable Federal, state and local lending regulations

Basic software proficiency including Microsoft Office Suite

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

Comprehensive Medical, Dental, and Vision

Paid Time Off Programs including vacation, holidays, illness, and parental leave

Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

Retirement benefits, life insurance, 401k match, and tuition reimbursement

Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

Lower in range - Building skills and experience in the role

Mid-range - Experience and skills align with proficiency in the role

Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$55,000 - $85,000

Work Model

OFFICE

Similar Jobs

Customer Service Representative

Chadwell Supply • Phoenix, AZ • 1h ago

Management & Administrative

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and...

1h ago

Go to Apply

Associate Account Manager - Non-Sales - Entry Level

ADP • Tempe, AZ • 1h ago

Management & Administrative

ADP is hiring an Associate Account Manager - Channel Support. This is an entry level, non-sales Hybrid role. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do yo...

1h ago

Go to Apply

Global Supply Chain Program Manager - Level 4

Northrop Grumman • Chandler, AZ • 4h ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities...

4h ago

Go to Apply

Global Supply Chain Program Manager - Level 5

Northrop Grumman • Chandler, AZ • 4h ago

Management & Administrative

4h ago

Go to Apply

Administrative Assistant

Rogers Corporation • Chandler, AZ • 7h ago

Management & Administrative

Summary: This role will provide front office support to the organizaation as well as project support. This role is responsible for answering and directing telephone calls, providing first contact support to walk-in visit...

7h ago

Go to Apply

Senior Account Manager

WTW • Phoenix, AZ • 7h ago

Management & Administrative

Description The Senior Account Manager is responsible for delivering comprehensive management services to a portfolio of captive insurance companies. This role operates under general direction and focuses on financial st...

7h ago

Go to Apply

Senior Account Manager

WTW • Tempe, AZ • 7h ago

Management & Administrative

7h ago

Go to Apply

Marketing Communications Manager

Danaher Corporation • Phoenix, AZ • 8h ago

Management & Administrative

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Molecular Devices, one of Danaher's ( https://danaher.com/our-businesses )...

8h ago

Go to Apply

Senior Solution & Customer Marketing Manager

Rocket Software • Phoenix, AZ • 8h ago

Management & Administrative

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: We're looking for a Senior Solution & Customer Marketing Manager to drive transformational growth within Rocket...

8h ago

Go to Apply

CALL CENTER SPECIALIST - CHILD ABUSE AND NEGLECT HOTLINE

State of Arizona • Phoenix, AZ • 9h ago

Management & Administrative

Job No: 540989 Work Type: Full-time Location: PHOENIX Categories: Social Work/Human Services DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)