It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
What you get to do in this role:
The GVP, Strategic Finance Product, is a critical leadership role for ServiceNow. It serves as a strategic financial partner to the President/COO/Chief Product Officer and his directs. The scope is to be the Finance Partner for the Product organization of a S&P500 software company, growing revenues at 20% at ~15B of scale. The job is not just to track budgets. It is to help engineering leaders make tradeoffs between speed, quality, scale, and cost, while keeping the business aligned to growth and profitability goals. Operationally, it means owning planning, forecasting, cost management, and decision support for engineering and related technology functions.
You own financials for the product organization, leading capital allocation, strategic planning, infrastructure economics (public cloud and datacenters) as well as Open management. You help shape strategic analysis enabling long-term financial decisions that drive the outlook of the business.
Reporting to the SVP, Global Strategic Finance, this person will lead a business-critical team providing financial visibility and business insights to ServiceNow leadership.
What You Get to Do in This Role
Work in lockstep with the President/COO/Chief Product Officer and his team.
Partner with the SVP of Global Strategic Finance, CFO, and President/COO/Chief Product Officer to develop solutions and execute against all aspects of global finance strategies, initiatives, and key investments as they relate to technology and roadmap.
Manage, inspire, and develop a growing and high performing global FP&A team that collaborates with existing organizations including but not limited to Corporate Strategy, Corporate Development, Line of Business Strategic Finance, Corp Strategic Finance, and Finance leadership.
Own all aspects of the annual financial planning process for the Product organization - revenue, Opex and Capex. You partner with engineering leadership on strategic planning, annual planning, quarterly re-forecasting, and scenario modeling.
Own regular reforecasts and financial review meetings.
Structure and execute ad-hoc analyses such as evaluating new product and investment proposals.
Identify and communicate opportunities and risks impacting business performance.
Identify cost optimization opportunities without harming delivery quality or engineering velocity.
Create decision-ready analysis for executives, showing tradeoffs, risks, and recommended actions.
Create and implement a vision for how to scale the FP&A team (org structure, systems, and processes) to manage significant company growth over the next five years.
Develop cross functional relationships and develop and prepare executive materials.
To be successful in this role you have:
15+ years of extensive Finance experience, ideally both in companies with scale (revenue of $1Bn+) and rapid growth (25%+) with a focus on software preferred
A strong candidate combines financial rigor with real curiosity about how software is built and scaled. You should be able to challenge assumptions, influence senior engineers without overstepping, and explain complex financial topics in plain language to a non-Finance audience.
Understanding the tech stack and a deep passion for technology is critical in this role. If you have a deep interest for technology and software: This is one of the best roles available today in the industry.
Proactive rather than reactive: you think around the corner and evaluate 2nd order consequences as part of your operating mode.
Appetite to become a CFO in the tech space: this role is a steppingstone for ambitious leaders.
Strategically oriented with deep knowledge/interest in ServiceNow platform, services, and competitive landscape or can ramp quickly and add value to driving growth and priorities
Leadership and strategic thinking: you think beyond Finance and can articulate your thinking as an Enterprise Leader. Ability to influence investment decisions using data, not just reporting
You are decisive and drive outcome: a strong track record of leading major strategic initiatives, focusing on the core business issues, defining challenges and goals, and setting strategic direction, not just fiscally oriented to accomplish corporate objectives. It is essential that the candidate take a holistic view of forecasting, planning, and analysis
5+ years of experience managing large teams of high performers; ability to recruit, train and retain top talent. This role is scoped around a large Finance org. With 2-3 layers of depth.
High agency:
Familiarity with engineering cost drivers such as cloud infrastructure, software licensing, contractor spend, and headcount planning.
Strong financial analysis capabilities: ability to interpret financial reports and data to understand business performance and identify trends, risks, and opportunities.
Ability to thrive, lead, and inspire in dynamic and demanding situations. The ideal candidate will need to demonstrate the ability to create loyalty, trust, and following. One who can energize people and teams and make cross-functional cooperation happen. This individual must be highly respected by team members at all levels.
A compelling leadership style that includes technology expertise with a style that inspires confidence in ServiceNow and its products/services.
The intellect and the executive presence to become a true business partner across the corporate and field functions - someone who can contribute to broader business conversations beyond their functional expertise.
Strategic mindsight paired with strong communication/presentation skills (verbal and written) with demonstrated ability to articulate high-level plans; comfortable interacting and communicating with all levels.
Deep understanding of the company's strategic objectives and execution plans.
SaaS company experience/background and relevant cloud experience preferred.
MBA or relevant graduate degree from top-tier institution or similar academic experience is a plus.
Technical academic background or early in career in IT or as a Software engineer a strong plus.
For positions in this location, we offer a base pay of $282,700 - $480,500 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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