Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
About the Role
As Product Marketing Specialist - Lead for Sprinklr AI & Platform, you will own the cross-suite AI narrative that ties together Sprinklr's Marketing, Voice of Customer (VoC), and Service product lines into a unified, compelling platform story. Based in the US and embedded within the Product Marketing Center of Excellence (CoE), you will be the go-to expert on how Sprinklr's AI capabilities differentiate the platform across all three suites -?ensuring that AI is positioned as a first-class citizen across every product, every buyer conversation, and every market touchpoint.
This is a high-impact individual contributor role that requires a strong AI background, familiarity with innovation across leading AI model companies and the implications for the app layer, sharp strategic thinking, and the ability to collaborate effectively with the Principal Product Marketing Managers leading the Service, Marketing, and VoC product lines.
What You 'll Do
Own the Sprinklr AI & Platform Narrative :
Develop and own the unified AI messaging architecture that cuts across Marketing, VoC, and Service product suites
Define how Sprinklr's AI capabilitiesare positioned as platform-wide differentiators-not just product features
Create a cohesive "AI-first platform" story that resonates with technical buyers (AI Architects, CTOs, Platform teams) as well as business buyers (CMOs, CX leaders, VoC leaders)
Ensure AI messaging is consistent across all Sprinklr touchpoints-?website, sales decks, thought leadership, analyst briefings, and customer communications
Continuously evolve AI positioning as the market shifts-?tracking developments in agentic AI, LLMs, conversational AI, and enterprise AI adoption
Cross-Suite Collaboration & Alignment :
Work closely with theProduct Marketing leadsfor Sprinklr Service, Marketing, and VoC to ensure AI messaging is integrated into each suite's positioning and GTM strategy
Identify opportunities where AI creates cross-suite value-?e.g., AI Agents that work across Service and Marketing, unified data models that power VoC + Service insights
Build cross-product use cases that demonstrate the power of Sprinklr's unified AI platform vs. point solutions
Act as the connective tissue between suite-level PMMs-?ensuring AI narrative consistency while respecting each suite's unique positioning
Contribute to programmatic sales plays that involve AI as a key differentiator or entry point across multiple suites
Go-To-Market & Launch Support :
Support GTM strategy for AI-specific launches (e.g., new AI Agents, Copilot capabilities, platform AI enhancements) in coordination with suite PMMs
Develop AI-specific launch narratives, positioning frameworks, and competitive differentiation for new product introductions
Build AI-focused sales plays that help field teams lead with AI as a platform differentiator
Partner with Outbound Product Marketingteams to ensure AI messaging is being effectively communicated and adopted in regional markets
Thought Leadership & Market Intelligence :
Build Sprinklr's authoritative voice on enterprise AI and agentic AI in customer experience through high-impact content-?POVs, whitepapers, blogs, webinar briefs
Track and analyze the competitive AI landscape-how areindustry leaders & competitorspositioning their AI capabilities? Where does Sprinklr differentiate?
Monitor macro AI trendsand proactively adjust Sprinklr's positioning to stay ahead
Support analyst relations for AI-specific briefings and research (Gartner, Forrester, IDC)
Develop C-level and technical audience-specific content that demonstrates Sprinklr's AI innovation leadership
Content & Enablement :
Develop AI-focused collateral: battle cards, competitive positioning docs, demo scripts, use case documentation, and ROI frameworks
Create L1-L3 AI enablement content-executive-level narratives for C-suite conversations, technical deep dives for AI Architects and platform evaluators
Own AI-specific website messaging strategy and ensure platform AI capabilities are prominently and compellingly positioned
Build demo libraries showcasing AI Agents and Copilots in action across Marketing, VoC, and Service scenarios
What Makes You Qualified
5-8years of experience in Product Marketing,Technical Marketing, or a closely related role with a strong focus on AI, ML, or AI-native SaaS platforms
AI background - Deep understanding of modern AI architectures and ability to translate them into market-facing narratives
B2B SaaS experience - Prior experience marketing enterprise SaaS products, ideally in CX, marketing technology, or AI-powered platforms
Strong cross-functional collaboration skills - Comfortable working alongside multiple Product Marketing Managers/ leadsand aligning on shared narratives without formal authority
Exceptional storytelling skills - Ability to make complex AI concepts accessible and compelling for both technical and business audiences
Analytical and data-driven - Uses market research, competitive intelligence, and win/loss data to inform positioning decisions
Proficient in agentic frameworks, with the ability to apply them to automate work and improve team-wide efficiency
We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the @type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .
To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .
EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.?
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$121,000 - $201,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these @types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
