Are you excited by leading teams that help the world's largest law firms transform how they work with technology?
Do you enjoy shaping customer success strategies that deliver measurable value and long-term partnerships?
About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( http://www.relx.com ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ( https://stories.relx.com/responsible-ai-principles/index.html ).
About the RoleThe Regional Manager, Customer Success leads a regional team supporting LexisNexis's largest law firm customers, helping them adopt and integrate research, drafting, analytics, and AI-powered workflow solutions into daily legal work. This role owns the regional customer success strategy for key accounts, focusing on value realization, workflow transformation, retention, and usage growth. The role combines people leadership, strategic account ownership, and a modern, data-driven customer success approach.
Responsibilities
Lead, coach, and develop a high-performing team of customer success professionals supporting key and strategic law firm customers
Own the regional customer success strategy, driving customer health, retention, usage growth, and long-term value
Guide the team in building trusted advisor relationships and creating tailored success plans aligned to firm goals and workflows
Partner with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and business reviews
Use customer health, engagement, and usage data to identify adoption barriers and guide change management efforts
Drive deeper integration of LexisNexis solutions into customer workflows and business processes
Represent the voice of the customer by sharing insights and feedback with internal stakeholders
Support transformation initiatives that improve customer outcomes across the full lifecycle
Requirements
Experience working with law firms, legal professionals, or legal technology environments
Proven people leadership experience in customer success, enterprise software, consulting, or strategic account roles
Strong understanding of large law firm workflows and stakeholder dynamics
Ability to coach teams on executive engagement, change management, and value-based customer conversations
Experience using customer health, engagement, and usage data to inform account strategy and improve retention
Comfort working cross-functionally in complex, matrixed organizations
Proficiency with CRM, customer success, analytics, and enablement tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
Familiarity with AI-powered technologies and their application in professional workflows
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Primary Location Base Pay Range: Home based-Ohio $93,600 - $173,800. Total Target Cash Range: $144,100 - $267,400. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
U.S. National Base Pay Range: $98,500 - $183,000. Total Target Cash Range: $151,700 - $281,500. Geographic differentials may apply in some locations to better reflect local market rates.
Base Pay Range for CO is $98,500 - $183,000. Total Target Cash Range for CO is $151,700 - $281,500. Base Pay Range for IL is $103,400 - $192,200. Total Target Cash Range for IL is $159,200 - $295,600. Base Pay Range for Chicago, IL is $108,400 - $201,200. Total Target Cash Range for Chicago, IL is $166,900 - $309,700. Base Pay Range for MD is $103,400 - $192,200. Total Target Cash Range for MD is $159,200 - $295,600. Base Pay Range for NY is $108,400 - $201,200. Total Target Cash Range for NY is $166,900 - $309,700. Base Pay Range for New York City is $118,200 - $219,600. Total Target Cash for New York City is $182,000 - $337,800. Base Pay Range for Rochester, NY is $98,500 - $183,000. Total Target Cash Range for Rochester, NY is $151,700 - $281,500. Base Pay Range for OH is $93,600 - $173,800. Total Target Cash Range for OH is $144,100 - $267,400. Base Pay Range for NJ is $119,196 - $190,404. Total Target Cash Range for NJ is $183,645 - $293,355.
Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
Application deadline is 05/29/2026.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
