Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.?
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.?
About the Role
The Account Manager (AM) serves as the single point of contact for all operational needs within a single client account, managing maintenance revenue up to $5M. This is a hands-on, entrepreneurial leadership role - ideal for a self-starter with an ownership mindset who thrives in dynamic, fast-paced environments. The AM is responsible for delivering the full suite of Facility Management (FM) services - both hard and soft - while building strong client relationships, managing vendors, and driving continuous improvement.
Success here requires agility, adaptability, and a "jack of all trades" approach to problem-solving.
A Day in the Life
No two days are the same. You may be reviewing a monthly P&L in the morning, walking a client site in the afternoon, and troubleshooting a vendor issue in the evening. You'll need to be comfortable adapting to operational changes (including power outages or emergencies), pivoting priorities on the fly, and owning outcomes - not just tasks.
Key traits that define success in this role:
Entrepreneurial, client-facing, and solution-oriented
Strong ownership mindset - you drive results, you don't delegate accountability
"Jack of all trades" approach vs. narrow specialization
Comfortable working in highly flexible, dynamic environments
Ability to adapt schedules and plans in response to real-time operational changes
What You'll Do
Operations & Client Management
Serve as the single point of contact for all client operational needs, ensuring contractual compliance and exceptional service delivery
Supervise, plan, and coordinate all FM operations including preventative and reactive maintenance, vendor services, help desk operations, and soft services
Build and maintain strong client relationships at multiple stakeholder levels through formal monthly, quarterly, and annual reviews
Communicate proactively on property profiles, emergency preparedness plans, site inspections, work order progress, and other reporting commitments
Analyze operational and financial data, identify trends, and translate insights into clear client communications and actionable plans
Drive innovation and thought leadership - including sustainability initiatives, cost-saving opportunities, and new vendor solutions
Navigate CMMS/work order systems effectively to track, manage, and report on all service activity
Finance & Vendor Management
Own full P&L responsibility including revenue and profit delivery, WIP management, debt control, cost management, and growth targets
Lead monthly reporting, budget forecasting, and KPI tracking with accuracy and accountability
Manage 3rd party spend and vendor relationships end-to-end: performance reviews, negotiations, re-bidding, and identifying additional scope opportunities
Review purchase orders for financial, contractual, and commercial accuracy
Drive sustainable organic growth through extra works and project delivery
People Leadership
Lead, coach, and develop the account team to deliver service excellence and high employee engagement
Accountable for key hiring decisions; recruit, retain, and develop talent for current delivery and future growth
Ensure optimum staffing structures that balance cost efficiency with service excellence, including support for peaks, troughs, and disaster recovery
Foster a learning culture with appropriate training, development planning, and succession planning across the account
Health, Safety & Compliance
Ensure a safe and healthy working environment across all service lines
Maintain compliance with CBRE and client QHSE policies, local, state, and federal regulations
Develop and maintain emergency action plans, disaster recovery, and business continuity procedures
Conduct periodic facility inspections for quality assurance
What You'll Need
Education & Experience
Bachelor's degree from an accredited four-year college or university
8+ years of relevant work experience in facility management, operations, or a related field
Life sciences background strongly preferred; healthcare background also considered
Experience working in or directly interacting with CMMS/work order management systems
Skills & Competencies
Financial acumen: demonstrated experience managing budgets, P&L, forecasting, and monthly KPI reporting
Vendor management expertise: supplier performance management, negotiations, and 3rd party spend ownership
Data literacy: ability to analyze data, identify trends, and translate insights into client-ready communications
Strong written and verbal communication skills, including the ability to develop persuasive reports, presentations, and client proposals
Effective motivation, negotiation, and relationship-building skills across diverse stakeholder groups
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to solve complex, multifaceted problems and make high-impact decisions with confidence
Mindset & Work Style
Self-directed with a strong ownership mentality - you take responsibility for outcomes, not just tasks
Entrepreneurial and adaptable - you thrive in ambiguity and dynamic operational environments
Collaborative and client-focused - you build trust with clients and internal teams alike
Innovation-driven - you actively look for ways to improve processes, reduce costs, and deliver more value
Working Conditions
Flexibility to work outside core office hours as needed to meet client and operational demands
Occasional travel required to other work locations, site visits, team meetings, or industry events
Applicants must be authorized to work in the United States without visa sponsorship now or in the future
Reasonable accommodations may be made for individuals with disabilities to perform essential functions
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Why CBRE:
We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we're able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.
Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.
Maintain your career momentum with the best tools and training in the industry. You'll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.
Diversity, equity, and inclusion (DE&I) are more than just values- they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Manager position is $120,500 annually and the maximum salary for the Account Manager position is $175,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
