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Deskside Support Specialist

General Dynamics Information Technology • Washington, DC • 7h ago

Req ID: RQ220198

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills:

Computer Hardware,Help Desk Support,Office Applications

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Job Description

GDIT is looking for a Deskside Support Specialist to support our customer located in Washington, DC. The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them. Support involves desk-side support and remote connectivity to client desktops to resolve issues.

Job Responsibilities:

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

May route calls to product line specialists, application, or system support specialists.

Maintains and updates records and tracking databases.

Alerts management to recurring problems and patterns of problems.

Assisting end users with the use of Microsoft Office applications (this includes Word, Excel, PowerPoint, and Outlook)

Installing PC applications

Creating user documentation and customized training

Hardware problem diagnosis and resolution

Create, modify, and customize applications for individual users

Input and manage software information in Software Licensing Database

Configures a variety of customer application software products to support the continuous availability, reliability, and performance of the customer installed Applications

Troubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requests

Performs other duties as required

Minimum Qualifications:

AA or equivalent + 3 years of related experience

Tier II and/or Tier III HelpDesk support

Additional Requirements:

Candidates in this role are required to wear business casual attire Monday through Fridays. Business casual is a polo shirt, dress shirt and/or sweater, khakis or dress pants and business shoes. Employees supporting commission hearings or VIP staff shall wear traditional business attire. Traditional business attire includes suits or dress shirts and ties, and dress shoes for men; and business-oriented suits and dress shoes for women.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

? Growth: AI-powered career tool that identifies career steps and learning opportunities

? Support: An internal mobility team focused on helping you achieve your career goals

? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

? Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $26.35 - $35.65. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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