$28 per hour
Brooklyn, OH
Contract
Duration: 4 months contract (with possible extension)
Job Description
The Commercial Application Support Business Analyst works under the guidance of leadership to drive or analyze operational, or operational support processes works under the guidance of leadership to drive or analyze operational or operational support processes.
Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.); further supports larger improvement projects.
Assist in developing reporting and metrics to measure performance and effectiveness of operational processes.
Demonstrate and maintain familiarity of industry trends and practices in operational areas, Risk Management, Compliance, and Operations.
Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
Mine data from primary and secondary sources often using complex joins across multiple datasets
Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
REQUIRED QUALIFICATIONS
Attention to detail in documenting and implementing requirements
Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
Excellent written and verbal communication skills
Ability to effectively manage change
Ability to stay on top of task assignments
Strong decision making and analytical skills
Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
Strong aptitude to technology-based tools, Windows systems, software, and databases (i.e., Excel, Access, etc.).
Interest, willingness, and ability to assimilate information quickly and succinctly
Works well in a team-based environment
Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
o Technically savvy in relation to Windows systems and software
Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization
Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all corporate and/or department policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of clients and the organization.
Education
Bachelor's Degree (preferred)
OR equivalent experience (required)
Work Experience
3+ years of relevant experience (required)
Skills
Working Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Working Knowledge of the criticality of getting things done despite current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
Working Knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Working Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Basic Understanding of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Extensive experience with approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Basic Understanding of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
Working Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Working Knowledge of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Working Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Working Knowledge of back-office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.
Working Knowledge of business data analysis; ability to collect, identify, analyze, and interpret business data using various kinds of techniques to meet business needs and requirements.
Expected to demonstrate company's values and abide by code of conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Shift: Onsite to start at Brooklyn OH 44144 and could transition over to Hybrid depending on attendance and job performance.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
