Administrative Service Advisor

Midwest Machinery Co. • Turtle Lake, WI • 6h ago

Salary Range $17.00 - $20.61 Hourly

Position Type Full Time

Description

The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, as well as internal equity among our team.

Purpose:

Performs a full range of administrative support duties for a dealership location. Directs phone calls received to the appropriate personnel. Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Provide backup support for store Administration staff. Consistently exhibits Midwest Machinery Company's core purpose and values.

Responsibilities:

Fields internal and external customer inquiries to the Service Department

Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced

Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Updates customer profiles using equipment, hours, or other information from the customer work orders

Prepares warranty and/or product improvement claims and forwards to Central Warranty Administrator

Assist in loading and unloading of customer equipment

Interacts in a positive and respectful manner with customers and fellow employees

Receives visitors and telephone calls in a pleasant and efficient manner ensuring these individuals are directed to the proper parties within the dealership

Prepares bank deposits and balances cash receipts

Records standard accounts receivable entries on a daily and monthly basis

Submits accounts payable invoices to Accounting Department

Maintains accounts receivable records/data base records

Distributes mail and maintains dealership files

Prepares outgoing mail

Drafts and @types standard letters and memoranda as requested and prepares documents for distribution

Provides administrative support to the sales, parts, and service department

Orders office supplies for location personnel

Collect sales tax exemption forms and forward to Accounting Department

Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments

Performs other duties as assigned

Qualifications

Experience, Education, Skills, and Knowledge:

High School Diploma or equivalent experience

Basic knowledge of accounting practices

Solid clerical expertise

Ability to use standard desktop load applications such as Microsoft Office and internet functions

General understanding of mechanical/technical terms is preferred

Physical, Mental and Other Requirements:

Frequent bending and stooping

Ability to lift up to 50 lbs.

Work performed will be a mix of office, shop and outdoor environments.

Outdoor duties may require time spent in inclement weather.

Ability to work extended hours and weekends

Valid driver's license with an insurable driving record required

Must pass a pre-employment background study

Benefits:

Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off

401k plan with company match

Multiple health insurance plan and network options with Health Savings Accounts

Dental and Vision plans

Medical and Dependent Care Flexible Spending Plans

Company paid life insurance with ability to purchase more

Company paid Short-Term Disability coverage

Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft

Employee Assistance Program

Paid uniforms or clothing allowance based on position

Employee Discount Programs

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Midwest Machinery Co. will reasonably accommodate the known disabilities of qualified disabled individuals.

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