Administrative Assistant

UnitedHealth Group • Prescott, AZ • 3h ago

Requisition number: 2360212

Job category: Medical & Clinical Operations

This position is Onsite. Our office is located at Prescott Flexcare Infusion Center, 808 Ainsworth Dr #103, Prescott, AZ 86301.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The ? Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. Assist with tasks as directed by leadership.

This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime.

This will be an on the job training, training hours will be aligned with your schedule.

Primary Responsibilities:

Answers and re-routes incoming calls to the appropriate?FlexCare?staff members

Makes outgoing calls to patients and/or caregivers

Documents patient communications within our Electronic Medical Records

Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient

Greets and?checks-in patients and visitors for their scheduled appointment time

Completes patient check-out, payment processing, and patient scheduling

Receives shipments and direct vendors when deliveries are scheduled

Assist Clinic Manager in maintaining compliance with AZDHS and ACHC

Provides administrative support to the Clinic Manager

Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level

Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations

Assists patients with completing necessary forms and documentation.

Serve as primary point of contact when leadership is out of office

Assist with tasks as directed by leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience

Must be 18 years of age OR older

2+ years in an Administrative or office role

CPR or BLS certification (or ability to obtain CPR/BSL certification within 45 days of hire)

Command of Microsoft Office Word & Excel (Navigate through excel, open spreadsheets, basic formulas)

Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications

Ability to work full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime

Preferred Qualifications:

Familiar with medical terminology

Customer service experience

Experience working a role where strong multi-tasking abilities were required

Soft Skills:

Ability to work independently

Critical thinking skills

Excellent written and verbal communication skills

Strong patient facing communication

Professionalism when handling patients

Openness to continuous learning and professional development

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

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