Alarm Monitoring Operator

Siemens • Irving, TX • 4h ago

Job Family: Buildings

Req ID: 506373

Position Location: This role supports our Irving, TX branch location.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.?

Transform the everyday with us!

Alarm Monitoring Operators are responsible for performing service work for building automation, fire, life safety, and security systems. You will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials work to provide on-time delivery and ensure customer expectations and commitments are met.

As a 1st Shift Alarm Monitoring Operator, you will:

Provide support for monitoring and processing alarms received within the Central Monitoring Station (CMS)

Receive, process, and dispatch emergency calls to responsible agency or customer contacts

Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts

Acknowledge alarms received and dispatch appropriate personnel for issue at hand. After dispatch, log call into system activity report.

Generate statistical or investigative reports for management

Continuously monitor alarm signal queue for prioritized response

Document all calls with appropriate resolution codes and notes

Manage length of calls

Attend monthly meetings and training sessions

Be familiar with emergency response procedures

Review and critique recorded conversations for purposes of improving customer interaction

You will make an impact with these qualifications:

Basic Qualifications:

High School Diploma or state-recognized GED

At least 3 months experience working as an operator at Siemens

1+ year Customer Service experience

Ability to navigate a computerized data entry system or other relevant applications

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

Experience with alarm monitoring and dispatching for Remote Access Control systems including CCURE and DSX platforms

Prior security call center experience using the Security Business Net (SBN) automation system or similar system

Certified training or knowledge of Access Control, Fire, and Burglary systems

ACD telephone system knowledge

Experience with Microsoft Office applications

Ready to create your own journey? ?Join us?today!

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with?purpose?adding real value for customers.?

Our Commitment to Equity and Inclusion in our Diverse Global Workforce ?

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.?#LI-TAG #HQ-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse

You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $38,413 - $65,851 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Organization: Smart Infrastructure

Job Type: Full-time

Category: Internal Services

Siemens

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