Gate Agent - Part Time

ProLog, Inc. • Baltimore, MD • 5h ago

As a Gate Agent with ProLog, Inc., you will play a vital role in providing Air Mobility Command (AMC) Gateway Passenger Services. Supporting the Defense Transportation System (DTS) at Baltimore-Washington International Thurgood Marshall (BWI) Airport, you will ensure a seamless, safe, and welcoming travel experience for military personnel and their families.

Key Duties and Responsibilities:

Passenger Processing & Boarding: Efficiently process passengers using automated and manual systems. Review military travel orders to determine eligibility, operate terminal security equipment, and manage Space Available/Space Required passenger lists.

Baggage & Payment Services: Process, weigh, and correctly tag passenger baggage to ensure compliance with travel limitations. Handle lost and found procedures and collect fees for excess baggage and travel incidentals per AMCI 24-101 Volume 14.

Specialized Passenger Care: Deliver dedicated assistance to passengers with physical limitations, families with small children or pets, and unaccompanied minors. Safely escort unaccompanied minors through customs and immigration, managing their custody during delays or mission aborts.

Customer Communication: Keep passengers well-informed regarding flight statuses, delays, boarding times, and gate changes via public address systems and visual displays. Conduct safety briefings and distribute delay letters or meal/hotel vouchers during extended delays.

Security & Weapons Handling: Maintain continuous surveillance of checked weapons from check-in until aircraft loading. Verify privately-owned weapons against customs documents, ensuring nomenclature and serial numbers match accurately.

Terminal & Aircraft Operations: Perform post-boarding and post-deplaning walkthroughs of departure gates, jetways, and aircraft to ensure no passengers or items are left behind. Inspect baggage claim areas for unattended luggage and monitor terminal cleanliness to ensure safety standards are met.

VIP & Transport Services: Coordinate with the Protocol office to process Distinguished Visitors (DVs). Transport passengers, aircrew, and company employees as needed.

Records & Data Management: Maintain accurate flight and passenger records in the Global Air Transportation Execution System (GATES). Compile quality control reports, reconcile movement records, forward mission documentation to HQ AMC, and promptly resolve transportation or database irregularities.

Required Experience & Qualifications:

High School Diploma or equivalent.

Fluency in reading and writing English.

Proficiency in operating computers and web-based applications, specifically GATES (or the ability to learn required systems).

Must possess or acquire working knowledge of hazardous materials, dangerous goods, and prohibitive items regulations (AMCI 24-101, Volume 14).

Preferred: Prior experience as a gate agent, working in customer service, or handling and accounting for cash transactions.

Physical Demands:

Ability to perform normal physical functions, including frequent bending, reaching, and climbing.

Ability to frequently lift and carry items weighing up to 70 pounds, and occasionally lift heavier items with the assistance of other workers.

Required Security Clearance Eligibility:

Must be able to successfully complete a Tier 1 Investigation (favorable background check) to obtain and maintain a Common Access Card (CAC) with the Department of Defense.

Highly Preferred: Candidates who already possess a previously completed favorable investigation or active clearance.

Similar Jobs

Customer Service Coordinator

Penske • Baltimore, MD • 6min ago

Management & Administrative

Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position wi...

6min ago

Go to Apply

Customer Service Associate

Walgreens • Joppa, MD • 11min ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

11min ago

Go to Apply

Research Project Assistant (Department of Mental Health) - #Staff

Johns Hopkins University • Baltimore, MD • 1h ago

Hospital & Medical

We are seeking a Research Project Assistant who will provide entry-level administrative support for a research project. Will assist with tasks that may include community outreach, data collection, sample collection, labo...

1h ago

Go to Apply

District Sales Manager

Sysco • Jessup, MD • 1h ago

Retail & Hospitality

JOB SUMMARY The District Sales Manager (DSM) role requires exceptional management of sale performance among Sales Consultants (SCs). This position is responsible for driving a performance culture, coaching and developing...

1h ago

Go to Apply

Health Information Specialist I Entry-Level

Datavant • Annapolis, MD • 1h ago

Hospital & Medical

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the...

1h ago

Go to Apply

Global Account Manager, NACI OCI AI & Healthcare

Oracle • Annapolis, MD • 1h ago

Hospital & Medical

Job Description 5-15 years of experience in strategic enterprise technology sales within high-tech industries Strong background selling into Health & Science organizations including enterprise pharma, biotech, med te...

1h ago

Go to Apply

Regional Sales Manager

Ralliant • Annapolis, MD • 1h ago

Management & Administrative

This is an outstanding place to work! It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying...

1h ago

Go to Apply

Retail Merchandiser - Abingdon, MD

Anderson Merchandisers • Abingdon, MD • 1h ago

Retail & Hospitality

WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you! Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Di...

1h ago

Go to Apply

Retail Sales Associate

Wegmans • Hunt Valley, MD • 1h ago

Retail & Hospitality

Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Hunt Valley, MD Address: 122 Shawan Road Pay: $16 - $16.50 / hour Job Posting: 05/14...

1h ago

Go to Apply

Senior Field Sales Executive - Account Manager

Wolters Kluwer • Annapolis, MD • 1h ago

Management & Administrative

Permanent remote role, candidate can be located anywhere in the US. Travel up to 30% of the time. The National Account Executive sells Wolters Kluwer's Compliance Solution products and is primarily focused on growing WK'...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)