About ITT:
ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Position Summary
The customer service specialist position is responsible for providing quality and efficient service to customers (internal and external) through the daily management of activities. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. Additionally, the position is responsible for assisting the manager achieving departmental goals.
Essential Responsibilities
Daily order processing and interaction with customers
Partner with sales team and manufacturer representatives on leads, customer opportunities, and POS and demand analysis
Performs customer inventory analysis to drive new stocking orders, replenishment orders, and scrap allowance
Provide price quotes to customers per delegation of authority
Provide customer support for product, pricing ad order status
Present/attend customer webinars, trainings and meetings as required
Works with customers to solve product returns, shipping inquiries and order status questions
Provide continual evaluation of process and procedures, driving continuous improvement and customer centricity
Assist Customer Service Manager with daily operations as required
Subject matter expert on systems, policies, and procedures in the order to cash value stream
Creates a high-quality work environment so team members are motivated to perform at their highest level
Determines the best method to resolve problems and ensure customer satisfaction while adhering to organization policies
Drives continuous improvement approach to processes and procedures, suggesting new methods to improve area operations, efficiency, and service to both internal and external customers
Monitors and ensures achievement of departmental KPIs
Collaborates with our distributor partners and customers to exceed service expectations and earn preferred supplier status
Provides direction to manufacturer's representative inside sales team to improve communications, drive best practices and ensure efficiency and compliance
Perform other duties as assigned.
Position Requirements
Business or Technical School (AA/AS) or Equivalent desired
This position requires visibility to projects that are Not Releasable to Foreign Nationals (NOFORN), including foreign governments, organizations or non-U.S. citizens, thus requiring US Citizenship.
5 years' customer service experience in a manufacturing environment or equivalent
Must posess strong SAP ERP system knowledge and experience
Experience in customer master governance and maintenance
Proficiency in Microsoft Excel, PowerPoint and Word
Excellent customer service, problem solving and negotiation skills
Ability to lead and problem solve in unstructured environments
Strong oral and written communication skillsLocation: preferred location is Irvine, California or surrounding area
Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
"ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law."
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Equal Pay Act Statement
We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Equal Pay Act Range
Annual Salary Range is from $55,800.00 to $83,000.00, plus benefits.
Connect With Us! (https://careersenus-itt-inc.icims.com/jobs/16682/customer-service-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834443231)
ITT Inc. is an Equal Opportunity employer, including disabled/veterans. Government security rules may restrict certain work to specific individuals based on government criteria.
California residents, click this link (https://www.itt.com/privacy/ccpa-disclosures)
ITT Inc. will provide reasonable accommodations for qualified applicants and candidates with disabilities, upon request. To request an accommodation, please send an email to contactITT@itt.com or call 914.641.2161.
ID 2026-16682
Job Locations US-CA-Irvine
Category Sales
Position Type Employee
Telecommute No
Brand ITT Cannon, LLC
