Customer Service Representative - Remote

Teleperformance USA • Nevada, Nevada • 6h ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Administrative Assistant - High School Office

Nevada Community School District • Nevada, IA • 2d ago

Management & Administrative

Administrative Assistant - High School Office JobID: 2143 Position Type: Secretarial/Clerical/ Administrative Assistant Date Posted: 5/12/2026 Location: Nevada High School Date Available: Tentative Closing Date: 05/26/20...

2d ago

Go to Apply

Regional Sales Manager - PersonaIQ

Zimmer Biomet • Nevada, Nevada • 1w ago

Management & Administrative

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet produc...

1w ago

Go to Apply

Administrative Analyst II

Nevada County • Nevada City, CA • 1w ago

Management & Administrative

Administrative Analyst II Print ( https://www.governmentjobs.com/careers/mynevadacounty/jobs/newprint/5330692 ) Apply ? Administrative Analyst II Salary $81,724.32 - $99,768.60 Annually Location Nevada City, CA Job Type...

1w ago

Go to Apply

Administrative Analyst I

Nevada County • Nevada City, CA • 1w ago

Management & Administrative

Administrative Analyst I Print ( https://www.governmentjobs.com/careers/mynevadacounty/jobs/newprint/5330605 ) Apply ? Administrative Analyst I Salary $73,965.60 - $90,296.88 Annually Location Nevada City, CA Job Type Fu...

1w ago

Go to Apply

Account Manager (Command & Control / AV)

Latitude Inc • Nevada • 1w ago

Management & Administrative

Job Title: Command & Control Account Manager Location: Remote – Based on the West Coast Travel: 50–75% Overview: We are seeking an experienced Command & Control Account Manager with a proven track record in audio...

1w ago

Go to Apply

MQ-9 Flight Simulator Field Service Representative

SAIC • Nevada, Nevada • 1w ago

Management & Administrative

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Creech AFB in Las Vegas, NV. The MALET-JSIL A...

1w ago

Go to Apply

Sales and Service Associate

24 Hour Fitness, INC. • Nevada, Nevada • 2w ago

Management & Administrative

FULL-TIME Part-time LOCATION 2090 Village Center Circle Summerlin NV 89134 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitnes...

2w ago

Go to Apply

Inbound Sales Consultant

Deluxe • Nevada, Nevada • 2w ago

Management & Administrative

Takes inbound sales calls. Processes orders, answer questions and sells products/services. Identifies sales opportunities by learning about the customer's business and links customer needs to the products/services offere...

2w ago

Go to Apply

Design Manager (Reno, NV)

Planate Management Group LLC • Nevada, Nevada • 3w ago

Management & Administrative

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Afric...

3w ago

Go to Apply

Construction Manager

NewGround • Nevada, Nevada • 5h ago

Trucking & Construction

At NewGround, we believe the right environment can change how people work, connect, and succeed. As a leading design and delivery firm, we partner with financial institutions, healthcare providers, and corporations to tu...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)