Customer Service Representative - Remote

Teleperformance USA • Illinois, Illinois • 3h ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Security Officer (3rd Shift) - Palmer House Hilton

Hilton • Chicago, IL • 18min ago

Management & Administrative

The Palmer House a Hilton Hotel is looking for a dedicated and ambitious Security Officer to join the Overnight Security Team! You can apply in minutes, right from your phone! - A Hilton Recruiter Will Reach Out To You B...

18min ago

Go to Apply

Customer Service Representative

WESCO • Glenview, IL • 2h ago

Management & Administrative

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more com...

2h ago

Go to Apply

CUSTOMER SERVICE MANAGER

Compass Group, North America • Bloomingdale, IL • 2h ago

Management & Administrative

Canteen Position Title: CUSTOMER SERVICE MANAGER Pay Grade: 12 Salary: $55,000 - $65,000 Other Forms of Compensation: BONUS ELIGIBILITY Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine f...

2h ago

Go to Apply

Senior Analyst - Information Technology (ServiceNow)

United Airlines • Chicago, IL • 2h ago

Management & Administrative

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route...

2h ago

Go to Apply

M&A IT Business Project Manager (Energy/Utilities Experience REQUIRED)

TEKsystems • Chicago, IL • 2h ago

Management & Administrative

TEKsystems's customer's PMO supports enterprise-wide M&A integration initiatives following new acquisitions. The Project Manager will work closely with senior program leadership to manage pre-defined integration plan...

2h ago

Go to Apply

Service Center Associate - Entry Level

Sedgwick • Elgin, IL • 3h ago

Management & Administrative

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi...

3h ago

Go to Apply

PubSec Field Account Manager

SHI • Springfield, IL • 4h ago

Management & Administrative

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and servi...

4h ago

Go to Apply

Corporate Accounts Manager

ZOLL MEDICAL CORPORATION • Chicago, IL • 4h ago

Management & Administrative

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwa...

4h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • South Chicago Heights, IL • 4h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Chicago Heights, IL • 4h ago

Management & Administrative

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)