Service Center Associate - Entry Level

Sedgwick • Elgin, IL • 1h ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Service Center Associate - Entry Level

PRIMARY PURPOSE : To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Assigns new claims to the appropriate claims handler.

Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.

Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

Participates in and maintains a quality service culture within the Customer Service Team.

Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

Excellent oral and written communication

PC literate, including Microsoft Office products

Good customer service skills

Strong organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 17.00 . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Similar Jobs

Automotive Sales Manager

The Hertz Corporation • Des Plaines, IL • 1h ago

Management & Administrative

Automotive Sales Manager Manage retail business including sales process, finance, and sales team. Assist in the management of all other store processes as needed and support omni-channel sales. Wage: Base salary plus sal...

1h ago

Go to Apply

Automotive General Sales Manager

The Hertz Corporation • Des Plaines, IL • 1h ago

Management & Administrative

The Automotive General Sales Manager oversees all store operations management including sales, finance, inventory, pricing, and compliance. Achieve high customer service score (NPS), achieve sales & profitability tar...

1h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Lisle, IL • 1h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1h ago

Go to Apply

Transaction Manager

Ascension Health • Elk Grove Village, IL • 1h ago

Management & Administrative

Your future role at a glance Location: Partially remote. Potential travel between Milwaukee and Chicago area. Department: Real Estate Schedule: Days l Full-time l 40 hours per week Salary: $72,283.20 - $100,759.30 Life a...

1h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Bartlett, IL • 1h ago

Management & Administrative

1h ago

Go to Apply

Custodial Site Manager

CBRE Government and Defense Services • Mettawa, IL • 5h ago

Management & Administrative

Description About the Role: The Custodial Site Manager is responsible for full operational control of custodial services across assigned facilities, ensuring a consistently clean, safe, compliant, and client-ready enviro...

5h ago

Go to Apply

Administrative Assistant I

Trinity Health • Maywood, IL • 6h ago

Management & Administrative

Employment Type: Part time Shift: Day Shift Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Lo...

6h ago

Go to Apply

Administrative Assistant I

Trinity Health • Maywood, IL • 6h ago

Management & Administrative

6h ago

Go to Apply

Operations Management Trainee

Ryder System • Saint Charles, IL • 11h ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : At Ryder, our most important competitive advantage is our people. As an Opera...

11h ago

Go to Apply

Customer Service Associate

Walgreens • Niles, IL • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)