Operations Manager

ABM Industries • Boston, MA • 3h ago

Overview

The Field Operations Manager is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Compensation: $70,000-85,000 (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Responsibilities

Key Responsibilities

Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.

Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.

Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.

Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.

Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.

Promote additional services and identify growth opportunities to increase billable work.

Oversee daily operations of facility services, parking, valet, and maintenance as applicable.

Ensure compliance with all ABM processes, safety standards, and quality programs.

Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.

Coordinate special projects and support implementation of new processes and technologies.

Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.

Identify cost-saving initiatives and support vendor/contractor management.

Develop and deliver employee training programs focused on safety, operations, and customer service.

Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.

Administer disciplinary actions in accordance with company guidelines.

Qualifications

Qualifications & Skills

Required

2-3 years of experience in facility, operations, or project management with at least 1-2 years of supervisory experience.

Strong customer service, leadership, and interpersonal skills.

Solid business acumen including budget oversight and cost control.

Proficiency in Microsoft Office Suite and other job-related technologies.

Strong verbal and written communication skills.

Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.

Preferred

Bilingual (Spanish/English) a plus.

Bachelor's degree or equivalent experience.

Experience working in union environments.

Familiarity with different systems required.

REQNUMBER: 153840

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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