Aisles Online Manager

Hy-Vee Food Stores • Lees Summit, MO • 5h ago

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Aisles Online Manager

Department: Aisles Online

FLSA: Non-Exempt

General Function

Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.

Core Competencies:

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Department Employees

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include)

Escorting them to the products they are looking for.

Securing products that are out of reach.

Loading or unloading heavy items.

Making note of and passing along customer suggestions or requests.

Performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.

Ensures smooth operation of order fulfillment process.

Continually monitors incoming online orders to ensure prompt, on-time fulfillment.

Responsible for training new employees.

Responsible for department employee scheduling.

Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.

Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.

Provides education to existing employees regarding new policies and procedures.

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Performs other job-related duties and special projects as required.

Supervisory Responsibilities

Instructing, assigning, reviewing, and planning the work of others.

Maintaining standards, coordinating activities, and acting on employee problems.

Has the authority to recommend employee discipline.

Knowledge, Skills, Abilities and Worker Characteristics

Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.

Good verbal and written communication skills.

Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.

Ability to identify problems, develop and execute solutions.

Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.

Education and Experience

High school diploma or equivalent preferred. Must be skilled in the computer as well as the internet.

Physical Requirements

Visual requirements include: ability to see detail at near range with or without correction.

Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.

Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people. Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.

Working Conditions

The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.

Equipment Used to Perform Job

PC, modem, and printer with Windows NT, Microsoft Office, E-mail, Internet explorer software. UNIX systems with VDT's cash registers and register computers, electronic scales, calculator, telephone, fax and copy machine.

Contacts

Has daily contact with store personnel, suppliers/vendors, customers, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality

Has access to confidential information including inventory costs, sales, e-mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

Similar Jobs

Building Automation Solutions Operations Manager

Siemens • Kansas City, KS • 1h ago

Management & Administrative

Job Family: Buildings Req ID: 505444 Position Location: This role supports our Lenexa, KS branch location, which serves customers throughout the greater Kansas City, KS area. Here at Siemens, we take pride in enabling su...

1h ago

Go to Apply

Building Automation Solutions Operations Manager

Siemens • Lenexa, KS • 1h ago

Management & Administrative

1h ago

Go to Apply

Operations Manager - Lenexa, KS

Amazon • Lenexa, KS • 1h ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager....

1h ago

Go to Apply

Client Intake Specialist (Customer Support)

DiPasquale Moore • Kansas City, MO • 15h ago

Management & Administrative

We are excited to grow our customer support team! If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you'll want to read on. And, we have an excellent training program so...

15h ago

Go to Apply

Client Intake Specialist - Bilingual (Customer Support)

DiPasquale Moore • Kansas City, MO • 15h ago

Management & Administrative

15h ago

Go to Apply

Manager Premium & Group Sales

ASM Global • Kansas City, MO • 15h ago

Management & Administrative

The Manager, Premium & Group Sales will be responsible for strategically maximizing the sale of all event, group and premium inventory. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee the daily execution of premium sal...

15h ago

Go to Apply

Sr. Logistics Analyst, Bulk

Morton Salt • Overland Park, KS • 19h ago

Management & Administrative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13566817 Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we...

19h ago

Go to Apply

Market Grille Clerk

Hy-Vee Food Stores • Lees Summit, MO • 22h ago

Management & Administrative

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

22h ago

Go to Apply

Field Operations Manager

Ricoh Americas Corporation • Kansas City, MO • 1d ago

Management & Administrative

Field Manager, Area Operations POSITION PROFILE This position is directly responsible for execution and management of all managed service operations for Area site locations within assigned territory. Maintain operational...

1d ago

Go to Apply

Customer Service Associate

Raising Cane's • Shawnee, KS • 1d ago

Management & Administrative

Starting hiring pay at: $15.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)