Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Dallas, TX.
The Application System Manager (ASM) is accountable for the Software Delivery, operational stability, availability, and risk posture of assigned applications supported by the Retail Digital Account open. You will manage engineering talent across product lines, build a culture of engineering craftsmanship, and drive technology modernization through sound architecture, clean coding practices, and disciplined SDLC/Operational/Releases execution.
Key Responsibilities
Technical Leadership (Primary Focus)
Act as a hands on technical leader, contributing directly to design, development, code reviews, and problem resolution.
Design and build Java based applications and microservices using Spring Boot.
Guide technical decisions around architecture, scalability, resiliency, and performance.
Serve as the escalation point for production incidents, including participation in and leadership of major incident bridges as needed
Ensure appropriate monitoring, alerting, and observability are in place and continuously improved.
Drive root cause analysis, remediation plans, and problem records for recurring or severe incidents.
Strong experience in production application support within a 24x7 enterprise environment.
Proven incident management, release management, and problem solving skills.
Promote engineering best practices, code quality, and continuous improvement.
People & Team Leadership (Secondary Focus)
Manage and mentor a team of software/devOps/release engineers, supporting performance, growth, and career development.
Communicate project status, risks, and resource requirements to stakeholders and management
Aligning team goals with organizational objectives, develops KPIs, and focuses on cross-functional collaboration.
Foster a collaborative, accountable, and inclusive team culture.
Support hiring, onboarding, and day to day team leadership activities.
Communicate effectively with product partners and stakeholders to ensure alignment on priorities and delivery.
Preferred Skills & Experience
Proven experience as a hands on Software Engineering Manager or technical lead.
Strong expertise in Java, Spring Boot, and microservices based architectures.
Experience managing and leading a team of 10+ engineers.
Solid DevOps understanding, including CI/CD concepts, automation, and production support considerations.
Familiarity with production operating models and/or global production support organizations.
Experience partnering with offshore or vendor based support team
Strong communication skills with the ability to collaborate across technical and non technical audiences.
Experience working in Agile development environments.
Nice to Have Qualifications
Experience with containerization or cloud native platforms.
Exposure to enterprise or regulated technology environments.
Experience modernizing legacy applications or platforms.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Manages development projects, development teams and application support functions.
Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Java, Process Improvements, Production Support, Release Management, Software Engineering Management, Software Solutions, Spring Boot, User Experience (UX) Design
Competencies
Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing
Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\CCPA\Privacy\Disclosure\Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
