Back to Jobs search

Customer Service Representative

Danfoss • Ames, IA • 3h ago

Req ID: 49289

Job Location (Short): Ames, IA, USA

Employment Type: Full Time

Segment: Danfoss Power Solutions Segment

Job Category: Supply Chain and Operations

Work Location Type: Hybrid

The Impact You'll Make

Are you someone who can deliver exceptional customer service in a collaborative and fast-paced environment? Danfoss is seeking a Customer Service Representative to join our team. This position will serve as the primary point of contact for customers, ensuring timely communication, accurate order management, and proactive support.

In this role, you will work closely with Sales Account Managers, plant personnel, and internal teams to deliver outstanding service and drive continuous improvement. Success will be measured by your ability to build strong customer relationships and efficiently manage multiple processes while maintaining accuracy and responsiveness.

What You'll Be Doing

Responsibilities for this position include, but are not limited to, the following:

Serve as the primary customer contact, providing timely updates and resolving inquiries via email, phone, and customer portals

Manage customer orders, ensuring accuracy and on-time processing

Collaborate with Sales, Manufacturing/Plant teams, and Customer Service colleagues to meet customer expectations

Utilize ERP, CRM, pricing systems, and EDI reporting tools to support customer needs and provide informed recommendations

Proactively address customer concerns and escalations, partnering with leadership to promote quality and continuous improvement

Handle multiple customer requests and processes simultaneously while maintaining strong attention to detail and organization

What We're Looking For

Required Qualifications

High School Diploma or GED required (some college preferred)

Minimum of 3 years of experience in a customer service role

Strong written and verbal communication skills

Preferred Qualifications

Experience in a manufacturing environment or working closely with sales/manufacturing teams

Familiarity with SAP or similar ERP systems

Demonstrated experience improving processes and delivering excellent customer service

Proven track record of collaboration across functions and contributing to continuous improvement initiatives

Job Criteria

Strong customer-focused mindset with a passion for helping others

Ability to multitask and manage multiple priorities in a fast-paced environment

Excellent organizational skills and attention to detail

Strong problem-solving abilities and proactive approach to resolving issues

Active listening skills with the ability to build positive relationships with customers and colleagues

Self-motivated with a willingness to learn and grow professionally

Positive, enthusiastic attitude that contributes to a professional and enjoyable work environment

What You'll Get from Us

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

We are excited to offer you the following benefits with your employment:

Bonus system

Paid vacation

Retirement plan

Flexible working hours

Personal insurance

Opportunity to join Employee Resource Groups

State of the art virtual work environment

Employee Referral Program

Ready to Make a Difference?

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Apply now

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Apply now

Danfoss

Go to Apply

Share this job

Similar Jobs

Customer Service Associate

Walgreens • Ankeny, IA • 23h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

23h ago

Go to Apply

Administrative Assistant - High School Office

Nevada Community School District • Nevada, IA • 1d ago

Management & Administrative

Administrative Assistant - High School Office JobID: 2143 Position Type: Secretarial/Clerical/ Administrative Assistant Date Posted: 5/12/2026 Location: Nevada High School Date Available: Tentative Closing Date: 05/26/20...

1d ago

Go to Apply

Administrative Assistant II

Iowa State University • Ames, IA • 1d ago

Management & Administrative

Position Title:Administrative Assistant II Job Group:Professional & Scientific Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience Job Description: Summary Join us at I...

1d ago

Go to Apply

Security Officer Patrol Driver Full Time

Allied Universal • Ankeny, IA • 4d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

4d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Ankeny, IA • 5d ago

Management & Administrative

5d ago

Go to Apply

Environmental Services Technician

Mary Greeley Medical Center • Ames, IA • 5d ago

Management & Administrative

Position Summary Under general supervision: performs general housekeeping functions directed at maintaining the Medical Center and it's facilities in a clean, sanitary, attractive and orderly condition. Exhibits and prom...

5d ago

Go to Apply

Environmental Services Technician

Mary Greeley Medical Center • Ames, IA • 5d ago

Management & Administrative

5d ago

Go to Apply

Environmental Services Technician

Mary Greeley Medical Center • Ames, IA • 5d ago

Management & Administrative

5d ago

Go to Apply

Sr. Operations Manager

Amazon • Bondurant, IA • 5d ago

Management & Administrative

Description The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and ment...

5d ago

Go to Apply

Operations Manager

CVS Health • Ankeny, IA • 1w ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)